Eset Mobile Security License Activation Problem (0x20515029)

[Kernel 1]

Hello;

I replaced my old device with a new one. I installed the Eset Mobile Security application. But I get an activation error even though I still have my license. I am sharing this error image with you. Turkey Technical Support side unfortunately could not solve my problem. 

[Ynwa231 0]

Hello, I have the same problem. I tried activation via activation key and via ESET HOME app. I also tried to connect to different network. Nothing worked for me. Seems like a bigger problem. Any news regarding this topic? 

Thanks

[Peter Randziak 1,223]

Hello @Kernel and @Ynwa231,

We checked with the team responsible for the licensing backend, but they can’t see a general issue, so it is likely that individual licenses are affected.

Please collect the logs and open a ticket, we will investigate further.

Peter

[LuisGustavo 0]

Just posted yesterday, i have the same issue, how can i collect the logs ?

Edited October 23, 2024 by LuisGustavo

[dgfx 0]

When I try to activate the antivirus on Android with the ESET Mobile Security for Android subscription, I receive the error 0x2051500c.

When I try to activate the antivirus on Android with the ESET Internet Security subscription, I receive the error 0x20515029.

[dgfx 0]

@Peter RandziakESET, why don't you provide an alternative way to register the antivirus for which I paid the subscription, so I can start using it imediately?

You'll have plenty of time afterward to fix your technical issues.

[VKRO 0]

Unfortunately I get the same error 0x20515029. Still no solution?

[Kernel 1]

Hello again;

As a software developer, I am really looking for a solution to the problem, but why doesn't Eset offer a solution? Also, I see that many people have this problem. I think it makes the most sense to cancel my subscription and buy it again. Unfortunately, when I tried this, I was warned that I can do it on February 25, 2025. More information was requested above, I have already shared the necessary images.

[dgfx 0]

The support team from Romania just told me few minutes ago:
"In this case, it will be necessary for you to send this request, along with screenshots, to the address [email protected], as additional details or logs may be requested."
My opinion is that ESET should automatically activate the programs for which we have paid subscriptions.

[Peter Randziak 1,223]

Hello guys,

as of now it seems that there are some calls failing on the backend.
The application needs to connect to the licensing backend to verify the subscription and to activate successfully.
The dev team is looking into it, we hope that they will be able to resolve the issue soon.
It is possible, that the issue is with just some subscriptions / license keys, so a trial license may help, if you would like to try it, I recommend to contact local ESET Support to provide you with one.

We apologize for the inconvenience caused.

Peter

[dgfx 0]

Hello ESET,

You know all the details of those who reported issues regarding activation. And if you don't, we can send them to you.
Why don't you simply activate the programs for us, instead of making us wait until you fix your system?
 

[Marcos 5,733]

Please try now, the issue should be fixed and activation should work. Please confirm.

[Kernel 1]

Hello;

I just tried it and my problem is solved. Thank you to all the team and managers.

Sincerely regards.

[MarYoM 1]

I have a question about this problem:

1. What ESET is installed?

2. What is its exact name?

3. From the Google Play store?

 

Because it is possible that I want to activate, for example, the home version with a Google Play license.

[Marcos 5,733]

14 minutes ago, MarYoM said:

Because it is possible that I want to activate, for example, the home version with a Google Play license.

What do you mean by home version? ESET Mobile Security from the Google Play store?

[Kernel 1]

Hello there;

I downloaded and purchased the app via Google Play. The version I am using is the mobile version V10.012.0-240

Edited October 31, 2024 by Kernel

[MarYoM 1]

What app?