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Scans, open new window not showing anything being logged?


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So i ran a smart scan and used the option; opened it up in a second window. I can see entries being logged and scrolled automatically but when i run my own custom scan with a created profile  and then used the option; open up the second window , I don’t see anything being logged in. Why?

I have attached a screen shot for further detail

post-6632-0-03980100-1425605051_thumb.jpg

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I'm not going to advise you on your specifics. Wait for someone more qualified. I'm just another user.

Just wanted to point out -- your screenshot indicates that you're also running MSE. If that's so, prepare yourself before real help arrives by reading this -- hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN146&actp=s

Two real-time AVs running concurrently is a no-no. This might not be causing the behavior you're describing but it does need attention. Someone will advise as to the best course of action for you.

Good luck.

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what if i just turned off real time protection, dang should of unistalled MSE first. then installed ESET, im looking into it right now. thanks for catching that for me :)

Edited by Silklandscape
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Hello Silklandscape. I am unsure if your running 2 AVs is causing your issue, but it definitely is not a good idea. You probably want to loose MSE. I guess the first thing I would do is uninstall the MSE and see if that helps. Below is the link to a knowledgebase article about setting up a custom scan.

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2770&actp=search&viewlocale=en_US&searchid=1425608993859

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TomFace, awesome thanks for helping out and resonding back, im still looking into that matter. As of now i have uninstalled MSE with the ESET AV Remover tool, still have not figured out my problem for posting though. I keep my topic updated if i figure it out. Thanks guys :)

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That looks like a bug but I've never seen it myself or heard about such an issue yet. If threats were found, they should certainly appear in the log. Have you tried uninstall EAV and installing it from scratch to see if it makes a difference?

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It almost sounds like that there are no "targets" selected to scan. 

 

That shouldn't be the case as files on C: drive are being scanned and a couple of threats have been detected according to the screen shot above.

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Try to rightclick on the space where the files should be displayed and choose "filters". Check if all the boxes are selected.

It's just my guess, but worth to try.

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Also I wonder if the list is empty even if you select to log all files in the ThreatSense setup for the on-demand scan profile you use.

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I did some testing on this. I used an eicar file saved in a text doc. I used the default parameters as set by installation for custom scan. I didn't change the Profile Setup options.

 

From Nod32 console :

 

1) Computer Scan >> Custom Scan >> chose Computer >> clicked Scan at bottom of window >> chose Open scan in a new window... log files show and scroll

 

2) Did the same as above EXCEPT >> clicked Scan as Administrator >> chose Open scan in a new window.... log files do not show, same as Silklandscape.

 

In both cases (multiple tries) after the scan, the complete log was available at Console >> Computer scan >> Scan logs.

 

ETA:  Nod32 8.0.304.0, W7 HP SP1 x64

Edited by eshrugged
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Oh wow seems my topic did get some attentions, yeah i have done a bunch of tinkering and tried all of the options on this thread; research came up with nothing :(. Couldn’t seem to get the secondary window to log anything, I have though found out that a full log is available at the end of the scan.  Although it’s my opinion that i do like seeing what’s being logged at the time threats/items/files for well diagnostics, yeah im the type of person who would actually watch every individual file being scanned , its how i learn what most if not all files do/how they function. Questions like hmmm what is that file what does it do type of thing, some would say im autistic like that :)

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