Cannot Whitelist email for a test Phishing campaign

[Will Wilkinson 0]

My organization is about to launch a phishing campaign. We are currently testing the campaign but ESET keeps moving email to the junk folder despite whitelisting all of the domains and IPs used in the campaign. Is there something else that  I am missing? 

[Marcos 5,725]

Please raise a support ticket and provide:

1, Logs collected with ESET Log Collector
2, The phishing test email in the eml or msg format.

[Will Wilkinson 0]

I discovered my issue. In the phishing email template, there was a domain being used that was part of the ESET cloud global blacklist. I changed the email address and was able to successfully out the test.