Jump to content

ESET email notifications not working


Recommended Posts

ESET email notifications have never worked here. Email server info can be set, but test emails never complete. ESET reports no errors, and ESET never alerts me if it actually detects something. Only if I’m at the computer can I see any alert pop-ups, and then there still are no log entries to search to find what disappeared from my screen.

I opened a support case with ESET, but all they replied with were generic URLs to remove PUA’s and nothing at all that answered the problem I reported.

Anyone found a solution for this critical problem?

Link to comment
Share on other sites

I don't use the home product, but in the business product I have to select in the policy, or in the program, which events should show in the GUI and if an E-Mail should be sent. Can you check if these events are set to send an E-Mail?

Link to comment
Share on other sites

  • Administrators

There must be either a problem with the SMTP server configuration, authorization, the SMTP server itself or with a firewall blocking the outbound SMTP communication.

I've made a test with ESET Security Premium and received an alert about the eicar test file:

image.png

If a threat was detected by it must be logged in the Detections log or in the On-demand scanner logs, depending on what scanner detected it.

Link to comment
Share on other sites

11 hours ago, thae said:

I don't use the home product, but in the business product I have to select in the policy, or in the program, which events should show in the GUI and if an E-Mail should be sent. Can you check if these events are set to send an E-Mail?

ESET has an option to forward ALL alerts to email. That's where it ends. My email clients,  cameras, and scanners, all use SMTP successfully on a daily basis. ESET, however, never connects and never provides an error message to show why it doesn't work.

Link to comment
Share on other sites

12 hours ago, Marcos said:

There must be either a problem with the SMTP server configuration, authorization, the SMTP server itself or with a firewall blocking the outbound SMTP communication.

I've made a test with ESET Security Premium and received an alert about the eicar test file:

image.png

If a threat was detected by it must be logged in the Detections log or in the On-demand scanner logs, depending on what scanner detected it.

No. That was what my support request was all about. If ESET is seeing an error from the SMTP server, or connect attempt, I need to see it so I can fix it (if it's on my end).

Link to comment
Share on other sites

On 10/16/2024 at 1:06 PM, Marcos said:

Are you getting an error when attempting to test the connection?

image.png

On 10/16/2024 at 2:43 PM, Traveler said:

No. That was what my support request was all about. If ESET is seeing an error from the SMTP server, or connect attempt, I need to see it so I can fix it (if it's on my end).

Marcos, where is your solution for this problem??????????????

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...