Jump to content

Archived

This topic is now archived and is closed to further replies.

davehuttner

Files opening very slowly over network from client PCs to server after upgrading to v6

Recommended Posts

Hello,

 

My migrating of clients to v6 of ESET has been going very well until recently.  After upgrading one of our Windows 2008 R2 servers from v4.5 to v6 of ESET File Security, Word, Excel, PDFs, etc. are taking 15-30 seconds to open from client PCs.  The client PCs are also running ESET v6 if that makes a difference.  As soon as I disable ESET on the Windows 2008 server, files open up fast, as they did when we were on v4.5 of ESET File Security.  While I do expect a slight slow down as files are scanned when they are opened, this is not what I've seen in the past or would expect from an ESET product.  Any thoughts that would get things working as they did before without turning off important features of ESET?

 

This server is a single domain control in a small business environment with about 6 PCs.  It doesn't do much other than share files on the network and run one business application for 2 PCs.

 

Thanks,

Dave

Share this post


Link to post
Share on other sites

As soon as I disable ESET on the Windows 2008 server, files open up fast

 

Do you mean that disabling only real-time protection on the server makes the problem go away? If so, does enabling real-time protection but disabling network drives in the advanced setup make a difference?

Share this post


Link to post
Share on other sites

Yes, selecting the "Pause protection" option on the server makes the problem go away on all my client PC.  I have all our client PC setup to not scan network drives.  I have also tried disabling the real-time protection for scanning network drives on the Windows 2008 R2 server but this does not make a difference.  The only thing I've been able to find to fix this issue, thus far, is Pausing protection of ESET.  Anything other than this gives me a "Downloading:\\fileservername\path\filename.xxx" message for 15-30 seconds until the file actually opens.  I've done 3 chat sessions with ESET so far and we've tried switching on/off numerous options with no luck.  I'd hate to do this but I'm about ready to uninstall v6 and put v4.5 back on as these problems didn't happen with v4.5.  I would like to find out where this is coming from though as I'm sure I'll have to upgrade to v6 one day.

 

Anybody else experiencing this issue?

Share this post


Link to post
Share on other sites

OK.  Finding some more pertinent information I believe.  The client PCs have a mix of either Microsoft Office or OpenOffice installed.  I didn't realize this until I had the PCs show file extensions in Windows Explorer.  Files with normal Microsoft extensions such as .doc, .docx, .xls, .ppt are the ones that are opening slow.  Files with OpenOffice extension such as .odt or .ods, when opened in MS Word or Excel open just fine.  So, it is something with just the normal Microsoft Office file extensions that is causing this.  If I open an OpenOffice speadsheet in MS Excel (this is an .ods file) and then save this file to as an .xlsx file, this converted .xlsx file then opens slow as well.

 

Disabling the "Document Protection" feature on both the server and the client does not have any effect.  MS Office documents still open slow.  I've also tried disabling the "Protected View" options in Word/Excel in "Trust Center" but that didn't make a difference eitehr.

 

So, a bit more useful information but no solution yet.

Share this post


Link to post
Share on other sites

Well, looks like I've found a bug in v6.  I've been moved up to high level support.  I have uninstalled v6 and put v4.5 back on our server.  The problem has completely disappeared now so there is something wrong with v6 that needs to be fixed.

Share this post


Link to post
Share on other sites

There have been many changes made to real-time protection between v4 and v6. For instance, v4 didn't support Live Grid, didn't scan removable media after being connected / inserted, didn't have Device control, etc. All these features required getting additional information about files / drives which might cause issues under specific circumstances. What we'd need to get are 2 Process monitor logs, one from a client and the other from the server from the same time when the issue occurs. Has customer care requested these logs from you already?

Share this post


Link to post
Share on other sites

I've found that manipulating the "Scan On" settings can help with situations like this as well.  Microsoft actually recommends disabling all Scan On events except the Scan on Execution setting for Terminal Server environments.  Of course you have to balance security - where we have done this, we have scheduled scans running more often.  

Share this post


Link to post
Share on other sites

I have noticed exactly the same issue after upgrading my servers from v4 to v6. So far it seems only Office extensions plus .png files are affected, and only on Windows 2003 servers. The issue presents itself when you open a file hosted on a shared drive (Word or Excel freeze or display "opening the file from location... message for 15-25 sec or more), or in about 50% cases when you just right click on a file and waiting for the menu to show up (it opens after 10-15 seconds delay).

 

In my environment this is happening only with files that are hosted on Windows 2003 servers and is affecting only Office and .png extensions. Users started reporting the problem next day after I upgraded the servers from v4 to v6, and was solved after rolling back the v4. It didn't matter what client version of ESET AV was installed on workstations - both v5 and v6 were affected same way.

 

As part of troubleshooting, I tried disabling all advances features including Network Drives Scan (why this is even gets turned on by default?!), Document Protection, HIPS, Self-Defense, Anti-Stealth and the rest of the lot, keeping only real-time protection on - the problems goes away only after turning the real-time protection off in v6 or rolling back to v4 (which works with all security features on).

 

I'm looking forward for ESET releasing a new v6 build soon with that issue fixed.

Share this post


Link to post
Share on other sites

Opening Excel 2007 file of approx 361KB from a shared folder of Windows Server 2003 R2 Standard Edition (FW Disabled) is relatively slow in opening 10 sec with ESET for Windows File Server 6.0.12032.0 (default setting), reverted back to ESET for Windows File Server 4.5.12017.0 (default setting) and no issue.

Share this post


Link to post
Share on other sites

Hello,

Same issue here,

but i have one more problem, i do not have the 4.5 installer, can someone send me a link to where i can get it on eset, or upload it somewhere?

 

Thanks

Share this post


Link to post
Share on other sites

Does the issue persist with the latest version of Endpoint 6.1.2222? As for 4.5 installers, all older versions are available on the download page hxxp://www.eset.com/int/download/business/detail/family/26/:

 

Other versions

ESET File Security for Microsoft Windows Server (4.5.12017.0)

ESET File Security for Microsoft Windows Server (4.3.12017.0)

ESET NOD32 Antivirus for Microsoft Windows File Server (4.2.76.2)

Share this post


Link to post
Share on other sites

Hi all,

 

i have same issue with latest Eset File Security installed on 2003 server (i have user profiles on this server and all domain). But i have also services / programs via http and https on this server and this services also tragically slows down. For me only works disable all protection for now, but it is not acceptable. Please some help about that. Back to old version is not solve also when is never (better i guest) version that we paying yearly ...

 

On second server (Windows Server 2012) it seems to Eset File Security don't slow network. This server i using for file sharing few network services / programs and for ERA Server. But i have one issue with Eset File Security - when i try to update virus database i get "Internal server error" (translated from polish version) and database don't update. SOLVED - bad configure in update section Eset File Security

 

Other thing is that, when we upgrading era server from 5 to 6 we need extra libraries to install which upgrade instruction no provide that information (visual basic redistributable). When I installed this package it solves error 1603 during installation. Our patience with that product is little bit shattered...

Share this post


Link to post
Share on other sites

Me too. Eset Endpoint 6 make that opning office files are desperate.

When I pause Eset in server, then everything returns to normal. This happens on ALL servers on which I have installed  <_<

Share this post


Link to post
Share on other sites

Does disabling scanning of network drives in the real-time protection setup help?

Share this post


Link to post
Share on other sites

Advance Setup - Real Time File System Protection - Scan On - File Open (Disable) resolves the file open delay on a shared folder.

Share this post


Link to post
Share on other sites

Advance Setup - Real Time File System Protection - Scan On - File Open (Disable) resolves the file open delay on a shared folder.

 

Could anyone from ESET please confirm if this is recommended and safe workaround for servers running EFSW v6?

Share this post


Link to post
Share on other sites

 

Advance Setup - Real Time File System Protection - Scan On - File Open (Disable) resolves the file open delay on a shared folder.

 

Could anyone from ESET please confirm if this is recommended and safe workaround for servers running EFSW v6?

 

 

This is definitely not safe as it would allow malware to run undetected. A safer solution would be to disable network drives.

Share this post


Link to post
Share on other sites

 

Advance Setup - Real Time File System Protection - Scan On - File Open (Disable) resolves the file open delay on a shared folder.

 

Could anyone from ESET please confirm if this is recommended and safe workaround for servers running EFSW v6?

 

This is only my workaround based on my test with slow file opening issue on a EFSW v6 running on a WFS and not a recommend solution. I did try the disable network drive options but there was no improvement and waiting for ESET to resolve the issue.

Share this post


Link to post
Share on other sites

Any idea around what date this will be released?

Share this post


Link to post
Share on other sites

Hello Semeer,

 

the issue should be resolved in next released version of EFSW.

 

P.R.

 

Hi Peter,

 

When's that going to be? It's now July.

 

I'm on v6.0.12035.0 and the problem exists for us as well.

Share this post


Link to post
Share on other sites

Hi, we also have the same problem. Has a solution already been found?

Share this post


Link to post
Share on other sites

EFSW 6.2 (build 6.2.12007.0) was recently released as well, however it seems that the specific issue reported here was NOT resolved yet. I tested the new build on a Windows 2003 machine (a file server) and confirmed the same bug exists as in earlier 6.x versions: when EFSW 6.2 running on the server (Network Drives Scan: OFF), double click or right click on an MS Office file (for example .doc) takes at least several seconds until anything happens. After removing 6.2 and installing back 4.5 (Network Drives Scan: OFF) - the same operation on the same file takes no time at all!

 

I'm lost at figuring out why this hasn't been fixed yet, as the issue is easy to spot and can be reproduced at will at any time.

Share this post


Link to post
Share on other sites

I will be watching this thread as I have a customer with the same issue now that we upgraded a 2003 server to File Security version 6.2 over the Labor Day weekend.  Will turn off Scan on open for now since this is a known workaround.  This server pretty much gets used 24x7 so very hard to remove and restart it.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...