dlaporte 14 Posted March 4, 2015 Share Posted March 4, 2015 I have figured out how to lock the users down from messing with the EEA client from the systray icon. I am now struggling with allowing remote assistance while keeping the users from having to turn off personal firewall on their end from their systray by setting custom policy in the Personal firewall policy that is being applied to their PC. I'm trying to figure out if it would be better to allow the user to be able to: 1. disable the personal firewall (ONLY) from the systray icon. (have everything else grayed out?) 2. if that is an option can it be set to automatically re-enable the ESET personal firewall after a set amount of minutes ?? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,084 Posted March 6, 2015 ESET Moderators Share Posted March 6, 2015 Hello, EEA does not have personal firewall, which would block any incoming traffic. In case you use EES I would suggest to make a permanent exception for the remote assistance. P.R. Link to comment Share on other sites More sharing options...
dlaporte 14 Posted March 6, 2015 Author Share Posted March 6, 2015 I meant EES. can you explain in detail the remote assistance exception? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted March 7, 2015 Administrators Share Posted March 7, 2015 You should be able to accomplish this by editing the policy applied on clients and creating a firewall rule that will permit communication on local port 3389. On the remote tab, enter the remote IP address from which you will connect from. Link to comment Share on other sites More sharing options...
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