3dge14 0 Posted March 3, 2015 Share Posted March 3, 2015 We currently have most of our users on MS Outlook 2010 w/ SP1 using ESET Smart security 8. Starting yesterday morning, random email messages would cause Outlook to hang, saying the program is not responding. After a forced close and re-open any attempt to open or read (reading pane) specific email messages will cause an immediate hang in Outlook. After much trial and error, I isolated the issue down to the "Enable POP3 protocol checking" feature. The problem emails must be deleted with either the reading pane turned off, or in outlook safe mode (reading pane is turned off by default). I tested this by re-downloading the problem messages from the server while the aforementioned feature was turned off, yielding perfectly usable emails within outlook. Hopefully this workaround will help others with this issue. Thanks, 3DGE14 Link to comment Share on other sites More sharing options...
3dge14 0 Posted March 9, 2015 Author Share Posted March 9, 2015 Update: This behavior does not occur using ESET Smart Security versions 7 and prior. Uninstalling 8, then installing and using 7 with "Enable POP3 protocol checking" checked works fine. Link to comment Share on other sites More sharing options...
mladens 0 Posted March 9, 2015 Share Posted March 9, 2015 same problem here with same outlook and SS version. Hopefully, it will be fixed soon. Link to comment Share on other sites More sharing options...
ESET Moderators Solution Peter Randziak 1,130 Posted March 11, 2015 ESET Moderators Solution Share Posted March 11, 2015 Hello, the issue is already fixed for v.8 as well. Just check if you have Internet protection module 1173B.1 released today. We have confirmed from some customers reporting it that the update solved it. V.7 and lower hasn't been affected as far as they didn't get the module containing the bug. We are sorry for the inconvenience caused by this issue. P.R. Link to comment Share on other sites More sharing options...
3dge14 0 Posted March 11, 2015 Author Share Posted March 11, 2015 Hello, the issue is already fixed for v.8 as well. Just check if you have Internet protection module 1173B.1 released today. We have confirmed from some customers reporting it that the update solved it. V.7 and lower hasn't been affected as far as they didn't get the module containing the bug. We are sorry for the inconvenience caused by this issue. P.R. After some testing I have determined the issue has been resolved after today's update. Thank you! Link to comment Share on other sites More sharing options...
mladens 0 Posted March 12, 2015 Share Posted March 12, 2015 Thank you very much for fixing this. Your efforts are highly apreciated ! Link to comment Share on other sites More sharing options...
Recommended Posts