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FYI MS Outlook 2010 and 'POP3 protocol checking'


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We currently have most of our users on MS Outlook 2010 w/ SP1 using ESET Smart security 8. Starting yesterday morning, random email messages would cause Outlook to hang, saying the program is not responding. After a forced close and re-open any attempt to open or read (reading pane) specific email messages will cause an immediate hang in Outlook.

 

After much trial and error, I isolated the issue down to the "Enable POP3 protocol checking" feature. The problem emails must be deleted with either the reading pane turned off, or in outlook safe mode (reading pane is turned off by default). I tested this by re-downloading the problem messages from the server while the aforementioned feature was turned off, yielding perfectly usable emails within outlook.

 

Hopefully this workaround will help others with this issue.

 

Thanks,

 

3DGE14

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Update: This behavior does not occur using ESET Smart Security versions 7 and prior. Uninstalling 8, then installing and using 7 with "Enable POP3 protocol checking" checked works fine.

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Hello,

 

the issue is already fixed for v.8 as well.

Just check if you have Internet protection module 1173B.1 released today.

 

We have confirmed from some customers reporting it that the update solved it.

V.7 and lower hasn't been affected as far as they didn't get the module containing the bug.

 

We are sorry for the inconvenience caused by this issue.

 

P.R.

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Hello,

 

the issue is already fixed for v.8 as well.

Just check if you have Internet protection module 1173B.1 released today.

 

We have confirmed from some customers reporting it that the update solved it.

V.7 and lower hasn't been affected as far as they didn't get the module containing the bug.

 

We are sorry for the inconvenience caused by this issue.

 

P.R.

After some testing I have determined the issue has been resolved after today's update. Thank you!

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