Mariusz___ 0 Posted September 27 Share Posted September 27 ESET Parental Control stops working after switching off and turning on screen on a child device. It just enables to enter restricted applications and does not record any child activites (besides child location). The Parent Control Panel says that child device is protected and all reguired permissions on child device are enabled. The child device is not on safe mode. The Parental control on child device works only shortly just after changing set up on Parent Panel while the child device is active, but after switching off the screen on child device and then turning it on it just stops rectricting activities. Any idea what is wrong? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,290 Posted September 27 Administrators Share Posted September 27 Please open a support ticket via the built-in form and let logs to be submitted to ESET for perusal. Quote Link to comment Share on other sites More sharing options...
MRE 0 Posted September 28 Share Posted September 28 On 9/27/2024 at 1:43 PM, Mariusz___ said: ESET Parental Control stops working after switching off and turning on screen on a child device. It just enables to enter restricted applications and does not record any child activites (besides child location). The Parent Control Panel says that child device is protected and all reguired permissions on child device are enabled. The child device is not on safe mode. The Parental control on child device works only shortly just after changing set up on Parent Panel while the child device is active, but after switching off the screen on child device and then turning it on it just stops rectricting activities. Any idea what is wrong? The same situation on 3 Samsung devices! Quote Link to comment Share on other sites More sharing options...
ohonen 0 Posted September 29 Share Posted September 29 Same problem here, 2 devices samsung and redmi, restart phone it works then just switch off screen and but it back on its not working anymore or should i say limits are not working, this started now on friday/saturday Quote Link to comment Share on other sites More sharing options...
szczyglik 0 Posted September 29 Share Posted September 29 +1 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,290 Posted September 30 Administrators Share Posted September 30 Thank you for the heads-up. It has helped us pinpoint the issue and a hotfix will be available as soon as possible. P_EMPC1A-7808 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,290 Posted October 7 Administrators Share Posted October 7 We're going to gradually release a hotfix version 6.0.4 this week to Google Play with the web version to follow on October 16. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.