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"Detection Not Found" Error in ESET Inspect from ESET Protect Console


msha1

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Hello,

It seems that the ESET Inspect function is not working properly in the ESET Protect Console. When the antivirus detects something, an alert is generated as shown in the attached screenshot. However, when I click the "Inspect" button, it appears to attempt to redirect from ESET Protect to the ESET Inspect site.

Initially, a link is generated, but it seems to regenerate again to this URL: https://us01.inspect.eset.com/console/dashboard/detections?detectionNotFound=1. Once redirected, the ESET Inspect portal shows the error message "Detection was not found," as displayed in the attached image.

Please note that the target endpoint has ESET Inspect installed, along with the agent and ESET Endpoint security.

Could you please assist in resolving this issue?

 

image.png.3e8e2ab2ff85ca218aed8762e74a4796.pngimage.png.8b0b92c6f44e289017b22cbf4063d4fe.pngimage.png.8b0b92c6f44e289017b22cbf4063d4fe.png

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