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Is such an amount of memory usage normal for ESS 8?

Definitively no! The normal usage of ekrn.exe is about 100MB.

Some time ago, we already had this "high-RAM-usage-issue". Maybe a look into this topic can help you.

 

So basically you may create a dump and PM it to a moderator here.

Edited by rugk
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Are you able to reproduce it at any time, even after a computer restart?

 

I usually do not restart my computer, but prefer to hybernate it. I only restart it about twice a month (e.g. after windows update). I will reboot and see what happens. If the problem returns, I will post again.

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  • 4 weeks later...

I tried to make a dump file, but it terminates with an error message: "The operation could not be completed. The data is invalid".

 

It seems this has to do with ekrn.exe being 32 bits on a 64 bit Windows 7. How can I make a dump file that the Eset people succesfully can work with?

 

Btw, creating the dump file increased the memory used by ekrn.exe from 600MB to 1GB!!

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I tried to make a dump file, but it terminates with an error message: "The operation could not be completed. The data is invalid".

 

How can I make a dump file that the Eset people succesfully can work with?

 

How do I generate a memory dump manually?

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN380&actp=search&viewlocale=en_US&searchid=1427268411181

 

Follow the instructions in the KB article above. But this part does not apply to you: "Respond to the last email from your case with ESET Customer Care" as you have made contact here on the forum so you can just give the download link to a Mod from where they can download the dump, when the dump is created you have to compress it first before you upload it somewhere.

Edited by SweX
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