IndieBoston 0 Posted September 11, 2024 Posted September 11, 2024 Hello, I have ESET Cyber Security for Mac installed (version 7.5.74.0) with a clean installation. However, I'm encountering an issue where "Web and Email Protection" is blocked by macOS. When I follow the directions provided in the linked support article, I receive the error message: "Failed to enable ESET Web and Email Protection: The authorization was denied." This occurs when I try to activate the "ESET Web and Email Protection" slider. I am also experiencing a similar issue with Real-Time File System Protection. I have already attempted basic troubleshooting steps, including uninstalling and reinstalling the software, as well as restarting my computer several times. Any assistance or guidance on how to resolve this issue would be greatly appreciated. Thank you!
Administrators Marcos 5,742 Posted September 12, 2024 Administrators Posted September 12, 2024 What version of macOS are you using? Have you already created a support ticket and were assigned an ID?
IndieBoston 0 Posted September 12, 2024 Author Posted September 12, 2024 MacOS Sequoia 15.0 I have not opened a ticket. I will do so now. Thank you.
ESET Staff Robertos 76 Posted October 22, 2024 ESET Staff Posted October 22, 2024 Is that message generated by macOS? Could you provide a short video what you are doing before this alert is shown?
ESET Staff Robertos 76 Posted March 7 ESET Staff Posted March 7 Hello, please try this steps to recover from the issue: uninstall the product restart macOS then execute this command from terminal security authorizationdb write com.apple.system-extensions.admin authenticate-admin-nonshared It will ask you for admin credentials. restart macOS install the product. Now you should be able to do all actions in macOS required for enabling product's system extensions
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