Can not remove device overused

[eornate 4]

Hi everyone,

Could you help me for this issue  : my new key purchased and i active but it error with : Overused.

I tried to connect my home Eset account to remove but it has no devices to remove.

And it has alert : The subscription was provided to you by your communication service provider.

 

[Marcos 5,730]

Please provide your license public ID in the form of XXX-XXX-XXX.