Less memory until the next restart.

[Soeren 0]

Hello everyone, I have installed the eset Home Security product on my computer. Version 17.2.7.0. After my computer has been scanned by this software, I notice a large memory requirement in the Windows 10 task manager. 5 to 6 GBytes more than usual. This happens after a manual or automatic virus scan. Does the software not allocate the required memory for other applications after the scan? Why? I have 32 GBytes of memory installed, so that shouldn't disturb me. But on computers with less RAM, this is neither optimal nor exactly programmed.

[Marcos 5,277]

Please post a screenshot of the task manager where you are seeing the high memory usage with all the columns and their titles fully visible.

If you are able to reproduce it just by running a scan, carry on as follows:

1. Enable "Memory tracing" in the advanced setup -> Tools -> Diagnostics
2. Run "C:\Program Files\ESET\ESET Security\ecmd.exe /tracing=start,file" as an administrator
3. Run a scan to reproduce the issue
4. Run "C:\Program Files\ESET\ESET Security\ecmd.exe /tracing=stop" as an administrator
5. Collect logs with ESET Log Collector and upload the generated archive here.

[Soeren 0]

screenshots taskmanager.zipesu_logs 2.zipesu_logs 1.zipMany thanks for the information. Please take a look at the attachments and give me some feedback.

[Marcos 5,277]

There's no content of the C:\ProgramData\ESET\ESET Security\Diagnostics folder. Is the file C:\ProgramData\ESET\ESET Security\Diagnostics\EsetCmd.etl actually 122 GB in size?

Also please post a screenshot of the Details tab in the Task manager where you are seeing high memory usage by ekrn.exe. It should look like as follows:

[Soeren 0]

That's a big file. 123 GBytes - that's not small. A lot of data must have been collected there. What is written down in a file like that for a diagnosis? Do you really need this large file for the analysis? Should I send you a couple of Blu-rays by post? If you give me an imagination of what this file contains. This makes customers thoughtful. First of all, see the attachment for the desired screenshot from the task manager.