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HELP! Phantom account? Cannot get back to normal log in


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Help please.  

I had an eset account when I purchased the computer (years ago), and they set up a phantom account (i believe).   after all this time, I signed into it by accident, and now I cannot get back to the normal start screen and my pin/password for myself as the user.   How do I get out of the phantom account and back to the normal log in screen? 

Any help is appreciated. 

Thank you. 

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You should log into your ESET HOME account and unmark the device as missing.

Please provide your public license ID in the form of XXX-XXX-XXX so that I could check it out as well.

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