tduffy 2 Posted February 25, 2015 Share Posted February 25, 2015 When downloading the latest version 6 of ERA, when trying to run the setup on the ERA server it says it's already installed. How do you upgrade? Link to post Share on other sites
dcarey 2 Posted February 25, 2015 Share Posted February 25, 2015 Same question here. I have the old version 6 ERA installed and would like to update. I was told that by support that I'd have to do a special manual install when the new one came out, and that there would be a kb article released at the same time it came out. Not seeing it anywhere. Link to post Share on other sites
jimwillsher 64 Posted February 25, 2015 Share Posted February 25, 2015 Ditto. I don't really want to break my shiny, fully working ERA install :-) What's the correct upgrade procedure please (on Windows, in my case). Many thanks Jim Link to post Share on other sites
dcarey 2 Posted February 26, 2015 Share Posted February 26, 2015 Guess I should of mentioned in my original post that I'm on the Windows Platform as well. But I will also need to know how to update the proxy server I have installed Link to post Share on other sites
tduffy 2 Posted February 26, 2015 Author Share Posted February 26, 2015 I see no information anywhere about upgrades Link to post Share on other sites
jimwillsher 64 Posted February 26, 2015 Share Posted February 26, 2015 There's a KB article, but it's only on migrating from v5 to v6. I can't find anything on migrating "v6 USA release" to "v6 Global release". Link to post Share on other sites
ESET Staff CB530 66 Posted February 26, 2015 ESET Staff Share Posted February 26, 2015 Please see News312 for instructions to upgrade from ERA 6.1.21 to ERA 6.1.28. The upgrade instructions are located at the bottom of the News post. We are in the process of creating additional knowledgebase content to cover this procedure. Link to post Share on other sites
jimwillsher 64 Posted February 26, 2015 Share Posted February 26, 2015 (edited) Many thanks CB530, I've followed everything to the letter and my ERA is now updated. BUT...when I try to run "Remote Administrator Components Upgrade" I'm unable to choose a reference server. I only have one server, so I want to choose "myself" so that the clients will then update themselves. What am I doing wrong? Jim Edited February 26, 2015 by jimwillsher Link to post Share on other sites
tduffy 2 Posted February 26, 2015 Author Share Posted February 26, 2015 Many thanks CB530, I've followed everything to the letter and my ERA is now updated. BUT...when I try to run "Remote Administrator Components Upgrade" I'm unable to choose a reference server. I only have one server, so I want to choose "myself" so that the clients will then update themselves. What am I doing wrong? Jim same here. that step confuses me. what devices do we run this on? Link to post Share on other sites
ESET Staff CB530 66 Posted February 26, 2015 ESET Staff Share Posted February 26, 2015 Hi Guys, Please bear with me for one moment, I don't know the exact answer to this and have reached out to our support techs for assistance. I expect that they will have an answer for you as soon as possible. Link to post Share on other sites
jimwillsher 64 Posted February 26, 2015 Share Posted February 26, 2015 Many thanks CB530. No pressure Jim Link to post Share on other sites
jimwillsher 64 Posted February 26, 2015 Share Posted February 26, 2015 PS I've run the agent file manually on the ERA box, which has updated the agent there. Does anythig else from the "individual downloads" file need running manually too? like MDMCore or Apache or Tomcat? Link to post Share on other sites
jimwillsher 64 Posted February 26, 2015 Share Posted February 26, 2015 Do these look right? ESET Remote Administrator (Server), Version 6.1.365.0ESET Remote Administrator (Webconsole), Version 6.1.282.0Copyright © 1992-2015 ESET, spol. s r.o. All Rights Reserved. Shouldn't web console have a newer version also? I did apply the tomcat folder structure, and I have rebooted. Jim Link to post Share on other sites
bbraunstein 27 Posted February 26, 2015 Share Posted February 26, 2015 Any ideas on upgrading ERA Server components on a Linux server? Running CentOS 6.5 64-bit Link to post Share on other sites
dlaporte 14 Posted February 26, 2015 Share Posted February 26, 2015 I am stuck at the database admin account U: and P:?? I don't remember being prompted for a Username/Password for this when I initially installed?? Link to post Share on other sites
short_bus4 3 Posted February 26, 2015 Share Posted February 26, 2015 (edited) I'm running Ubuntu and I just re-ran the Server and Agent installs with no arguments and it upgraded them. Also copied over the new .war for web console. But...some things are acting funky. Can't start a server task probably the biggest issue. Getting: Failed to load trigger types compatible with task types. Also can't do "upgrade remote admin components" because it doesn't see my server. Although I'm guessing thats more for failover servers? I've only got the single server running. Edited February 26, 2015 by short_bus4 Link to post Share on other sites
dcarey 2 Posted February 26, 2015 Share Posted February 26, 2015 I too am stuck at a prompt for a username and password for a database. As well I don't recall entering one in during the regular install and just used the defaults Link to post Share on other sites
Phydeauxdawg 5 Posted February 26, 2015 Share Posted February 26, 2015 I tried installing the shell scripts on the appliance version and it fails with a similar permissions issue as well. Link to post Share on other sites
dlaporte 14 Posted February 26, 2015 Share Posted February 26, 2015 (edited) I am stuck at the database admin account U: and P:?? I don't remember being prompted for a Username/Password for this when I initially installed?? I used the "log in using windows authentication" option.. it worked There is a drop down.. look for the one that has verbage as stated above.. =) Edited February 26, 2015 by dlaporte Link to post Share on other sites
jimwillsher 64 Posted February 26, 2015 Share Posted February 26, 2015 I didn't get that extra username/password on the initial install, nor on the upgrade. However when I had a few "quirks" I tried a repair, and then I got that extra prompt. Entering a username that does, or does not, exist in the database gave me the same error; choosing to create a new user caused the entire installation to fail and rollback. So some weirdness going on here I think..... Jim Link to post Share on other sites
tduffy 2 Posted February 26, 2015 Author Share Posted February 26, 2015 all of my components on the RA server are not up to the new version. Link to post Share on other sites
Former ESET Employees anthonyh 15 Posted February 27, 2015 Former ESET Employees Share Posted February 27, 2015 I didn't get that extra username/password on the initial install, nor on the upgrade. However when I had a few "quirks" I tried a repair, and then I got that extra prompt. Entering a username that does, or does not, exist in the database gave me the same error; choosing to create a new user caused the entire installation to fail and rollback. So some weirdness going on here I think..... Jim Did it not allow you to keep the current database user, or did it clear your database at all? all of my components on the RA server are not up to the new version. Can you list what did/did not upgrade, did you use the same upgrade path listed in the link provided by CB530? If so, were there any issues during the process. Link to post Share on other sites
jimwillsher 64 Posted February 27, 2015 Share Posted February 27, 2015 Hi it retained the database when I ran the new MSI. Also, I was onyl prompted for the same credentials that were used for the initial install. So that's all good. However if I now choose to do a REPAIR, I run through the steps but I am now prompted for a SECOND set of credentials - database admin username? - and I don't have any details for this. Jim Link to post Share on other sites
bbraunstein 27 Posted February 27, 2015 Share Posted February 27, 2015 Just providing my experience from a Linux standpoint. My environment is a manually configured, dedicated CentOS 6.5 VM: Yesterday I tried running the Server shell script without any parameters. The script knew to run in upgrade mode. I wound up getting hit with this error: Error: DbPrepareUpgrade: Statement execution failed. Error: [MySQL][ODBC 5.2(w) Driver][mysqld-5.6.22]Access denied; you need (at least one of) the SUPER privilege(s) for this operation. File: /tmp/tmp.RVIn5691tQ/setup/Database/MySQL/SetupScripts/1_prepare_setup.sql And then the server broke. Several times. I tried a bunch of troubleshooting methods, but then just reran the original Server installation script in repair mode and fixed everything. I'll just wait until you write up some documentation. I'm glad you guys are excited about pushing out your product, but the Dev team should have sat down with some QA's once or twice and prepared some documentation with it... Link to post Share on other sites
jimwillsher 64 Posted February 27, 2015 Share Posted February 27, 2015 I'm glad you guys are excited about pushing out your product, but the Dev team should have sat down with some QA's once or twice and prepared some documentation with it... My thoughts too. ESET are normally excellent at documenting stuff, with clear, well-written SOLN articles. But They seem a little late in coming this time around. Link to post Share on other sites
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