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Authenticator on Android - No fingerprint and error message


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Hello, at our company we are using ESET 2FA to log in to out TerminalServer. I have a new Android phone (the phone no is the same as before), I sent for myself out the app via SMS from the Admin console, downloaded the app. The Use fingerprint is turned on. However when I got the notification for the login, I see an message (sorry, my Andoid is in Hungarian):

A visszafejtés megszakadt ezért nem hajtható végre

If I click OK, and enter my PIN, all is fine, but it is disturbing. I deleted several times the app from teh phone, no changes. 

Any idea how to correct it, please?

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