msanarev 0 Posted August 8 Share Posted August 8 I can't visualize the devices. Unless there is an error, I have selected ‘Clear Filters’ and also have ‘Show Subgroups’ selected, but in my computer inventory, I don't see any devices in the view. Can you help me? Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,243 Posted August 8 Administrators Solution Share Posted August 8 Is the management agent installed on the clients? Are there any errors logged in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log? Quote Link to comment Share on other sites More sharing options...
hps 0 Posted August 8 Share Posted August 8 I have the same problem in my cloud protect console. Can't see any devices. It worked few hours back. It must be some kind of global error. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted August 9 Administrators Share Posted August 9 9 hours ago, hps said: I have the same problem in my cloud protect console. Can't see any devices. It worked few hours back. It must be some kind of global error. Should the problem persist, please raise a support ticket for further troubleshooting. Quote Link to comment Share on other sites More sharing options...
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