Sistelia 0 Posted July 29, 2024 Posted July 29, 2024 I've receive 4 emails with this error, with different computers, what is the problem?
Administrators Marcos 5,741 Posted July 29, 2024 Administrators Posted July 29, 2024 Please provide logs collected with ESET Log Collector from a machine that generated such notification.
Sistelia 0 Posted July 29, 2024 Author Posted July 29, 2024 eea_logs.zipThere you have for 1 computer I cannot access the others right one
Administrators Marcos 5,741 Posted July 29, 2024 Administrators Posted July 29, 2024 The error occurred just once on 27. 7. 2024 at 0:05. All previous and next updates were successful. Are you able to reproduce the error at any time?
Sistelia 0 Posted July 29, 2024 Author Posted July 29, 2024 No, it just happened one time, but the message is scary. So I wanted to be sure.
Administrators Marcos 5,741 Posted July 29, 2024 Administrators Posted July 29, 2024 We would need advanced logs from time when the error is reported. Should the error occur again, please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the error Stop logging Collect logs with ESET Log Collector and upload the generated archive here.
Sistelia 0 Posted July 29, 2024 Author Posted July 29, 2024 I don't know how to reproduce the error. But I will be watching if it occurs other times.
Recommended Posts