alepetpan 1 Posted July 18 Posted July 18 Hello, We are having a new problem with newly installed devices on our ESET PROTECT On-Prem. The clients are having the following Status Log. Does anyone have the same issues? Our deployment technics didn't change. Maybe there is an issue with the newest version of PROTECT? Any tips on how to troubleshoot are welcomed.
Administrators Marcos 5,468 Posted July 18 Administrators Posted July 18 Please raise a support ticket for further troubleshooting of the issue.
alepetpan 1 Posted July 19 Author Posted July 19 I have already done it. But what's the point of the forum when 9 out of 10 times there is the need to raise a support ticket? AlexH2 1
Administrators Marcos 5,468 Posted July 19 Administrators Posted July 19 Issues where the root cause is not known and that require further logs and investigation need to be reported to technical support and tracked in a support ticket. This is a public forum where users and moderators share information and help solve issues where the root cause can be determined easily. Peter Randziak 1
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