alepetpan 1 Posted July 18 Share Posted July 18 Hello, We are having a new problem with newly installed devices on our ESET PROTECT On-Prem. The clients are having the following Status Log. Does anyone have the same issues? Our deployment technics didn't change. Maybe there is an issue with the newest version of PROTECT? Any tips on how to troubleshoot are welcomed. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,228 Posted July 18 Administrators Share Posted July 18 Please raise a support ticket for further troubleshooting of the issue. Quote Link to comment Share on other sites More sharing options...
alepetpan 1 Posted July 19 Author Share Posted July 19 I have already done it. But what's the point of the forum when 9 out of 10 times there is the need to raise a support ticket? AlexH2 1 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,228 Posted July 19 Administrators Share Posted July 19 Issues where the root cause is not known and that require further logs and investigation need to be reported to technical support and tracked in a support ticket. This is a public forum where users and moderators share information and help solve issues where the root cause can be determined easily. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
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