ESET PROTECT 11.1.14.0 displays old version of ESET Management Agent

[labynko 6]

Hello.

After updating ESET Management Agent from version 11.0.503.0 to 11.2.2076.0, ESET PROTECT 11.1.14.0 still shows the old version 11.0.503.0. The problem is only with one computer.

How can I fix this without reinstalling ESET Management Agent?

[labynko 6]

Strange, but in two registry sections information about the old version remains, but the files are updated.

Old version (11.0.503.0):

Quote

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\611382C3DDA0A6F4190CC0D589ADD91B\InstallProperties
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C283116-0ADD-4F6A-91C0-0C5D98DA9DB1}

New version (11.2.2076.0):

Quote

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\43E182814DA44D7439C122AD9C624651\InstallProperties
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{18281E34-4AD4-47D4-931C-22DAC9266415}

 

Edited July 9, 2024 by labynko

[Marcos 5,725]

Please raise a support ticket for further investigation and troubleshooting of the issue.