alepetpan 1 Posted July 9 Posted July 9 Hello, I am getting the following error. Did anyone had the same? Any course of action on how to troubleshoot? Thank you! All the services (Tomcat, MSSQL, PROTECT) are on running state Also the trace.log file (C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\trace.log) have the following lines (might be helpfull) Error: AutomationModule : Router: Bus message processing failed. Error: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. Error: AutomationModule : [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. Error: CDataMinersModule : CDefaultWriteLogHandler: Failed to write log of type QOS_DATABASE_EVENT with error: Failed to write. Check Information level. Error: CDataMinersModule : The server task timeouted (taskId=e2a272e7-8f1d-4466-8902-00f5149b7c89, instanceId=4c627382-5b28-41cb-a036-290556e74376, triggerId=00000000-0000-0000-7011-000000000001) Error: CDatabaseModule : Database connection down. Exception:[Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. Error: CDatabaseModule : ETL: Failed to execute plans: QOS_DATABASE_EVENT: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. Error: CInstallersModule : ParsePfxCertificate: PFXImportCertStore failed with The specified network password is not correct. Error code: 0x56 Error: CUsersModule : [Microsoft][ODBC SQL Server Driver][SQL Server]SHUTDOWN is in progress. (6005) Error: ConsoleApiModule : 258225 Error while processing CreateStoredInstaller request: ParsePfxCertificate: PFXImportCertStore failed with The specified network password is not correct. Error code: 0x56 Error: ConsoleApiModule : 28 Error while processing GenerateLoginOneTimeToken request: RenewSessionToken: unknown session token Error: ConsoleApiModule : 47616 Received unauthorized request: 8 Error: NetworkModule : Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:Out of Bounds Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations. Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations. Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations. Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations. Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations., ResolvedIpAddress:[HIDDEN], ResolvedHostname:[HIDDEN], ResolvedPort:[HIDDEN] Warning: CDatabaseModule : Connection CLicenseManagementMapper took more than expected. Duration: 968 seconds. Warning: CDatabaseModule : Connection CUserGroupsManagementMapper took more than expected. Duration: 891 seconds. Warning: CDatabaseModule : Connection is taking long time. Name: CLicenseManagementMapper. So far elapsed time in seconds is: 996 seconds. Warning: CDatabaseModule : Connection is taking long time. Name: CReportMapperImpl::ProcessReportElementsWithSecurity. So far elapsed time in seconds is: 580 seconds. Warning: CDatabaseModule : Connection is taking long time. Name: CUserGroupsManagementMapper. So far elapsed time in seconds is: 1241 seconds. Warning: LicenseModule : CSynchronizationService : Retrieval of EDTD API tokens failed with following error : LicenseModuleHelper: SyncPools: Failed to get edtd api tokens, SeatID=[HIDDEN]. Error: CEcpCommunicatorV2: ECPGetApiTokensRequest request failed, error=0x2054e004.. Warning: SchedulerModule : Scheduler is not ticking. Shutdown in progress. [Method=MsgRegisterTimeEvent;Message=ReplicationFlushReplicationIds] Warning: SchedulerModule : Scheduler is not ticking. Shutdown in progress. [Method=MsgRegisterTimeEvent;Message=ReplicationFlushReplicationIds]
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