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Failed to load data: 500 The call failed on the server; see server log for details


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Hello, I am getting the following error. Did anyone had the same? Any course of action on how to troubleshoot? Thank you!

image.thumb.png.af17f96c456c101b82b8af0d58bd932a.png

All the services (Tomcat, MSSQL, PROTECT) are on running state

Also the trace.log file (C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\trace.log) have the following lines (might be helpfull)

 Error: AutomationModule : Router: Bus message processing failed. Error: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. 
 Error: AutomationModule : [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. 
 Error: CDataMinersModule : CDefaultWriteLogHandler: Failed to write log of type QOS_DATABASE_EVENT with error: Failed to write. Check Information level.
 Error: CDataMinersModule : The server task timeouted (taskId=e2a272e7-8f1d-4466-8902-00f5149b7c89, instanceId=4c627382-5b28-41cb-a036-290556e74376, triggerId=00000000-0000-0000-7011-000000000001)
 Error: CDatabaseModule : Database connection down. Exception:[Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. 
 Error: CDatabaseModule : ETL: Failed to execute plans: QOS_DATABASE_EVENT: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. 
 Error: CInstallersModule : ParsePfxCertificate: PFXImportCertStore failed with The specified network password is not correct. Error code: 0x56
 Error: CUsersModule : [Microsoft][ODBC SQL Server Driver][SQL Server]SHUTDOWN is in progress. (6005)
 Error: ConsoleApiModule : 258225 Error while processing CreateStoredInstaller request: ParsePfxCertificate: PFXImportCertStore failed with The specified network password is not correct. Error code: 0x56
 Error: ConsoleApiModule : 28 Error while processing GenerateLoginOneTimeToken request: RenewSessionToken: unknown session token
 Error: ConsoleApiModule : 47616 Received unauthorized request: 8
 Error: NetworkModule : Error reported by JobScheduler[Name:Dns job scheduler for not network operation]. Error message is:Out of Bounds
 Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.
 Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.
 Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.
 Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations.
 Error: NetworkModule : Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations., ResolvedIpAddress:[HIDDEN], ResolvedHostname:[HIDDEN], ResolvedPort:[HIDDEN]
 Warning: CDatabaseModule : Connection CLicenseManagementMapper took more than expected. Duration: 968 seconds.
 Warning: CDatabaseModule : Connection CUserGroupsManagementMapper took more than expected. Duration: 891 seconds.
 Warning: CDatabaseModule : Connection is taking long time. Name: CLicenseManagementMapper. So far elapsed time in seconds is: 996 seconds.
 Warning: CDatabaseModule : Connection is taking long time. Name: CReportMapperImpl::ProcessReportElementsWithSecurity. So far elapsed time in seconds is: 580 seconds.
 Warning: CDatabaseModule : Connection is taking long time. Name: CUserGroupsManagementMapper. So far elapsed time in seconds is: 1241 seconds.
 Warning: LicenseModule : CSynchronizationService : Retrieval of EDTD API tokens failed with following error : LicenseModuleHelper: SyncPools: Failed to get edtd api tokens, SeatID=[HIDDEN]. Error: CEcpCommunicatorV2: ECPGetApiTokensRequest request failed, error=0x2054e004..
 Warning: SchedulerModule : Scheduler is not ticking. Shutdown in progress. [Method=MsgRegisterTimeEvent;Message=ReplicationFlushReplicationIds]
 Warning: SchedulerModule : Scheduler is not ticking. Shutdown in progress. [Method=MsgRegisterTimeEvent;Message=ReplicationFlushReplicationIds]

 

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