I cannot add device in my ESET HOME

[mikemat 0]

I can't add my new PC to my subscription and continue using ESET Home. When trying to add the current PC it tells me there are too many devices and to remove one but when I go to do it this is what I see.

And when going to my account on ESET Home to try to look into it and manage my subscriptions I see 1 out of 1 like it's still connected to my old PC.

 

Any help to fix this issue?

Edited July 9, 2024 by mikemat

[Marcos 5,731]

Looks like an issue with data synchronization, I've reported it to developers. Will keep you posted.

P_EHOME-18814

[Marcos 5,731]

It's fixed now. There's 1 device listed on the device list.

[ReHashed 0]

I have sort of the same problem, except in my case it's saying I'm using 8 out of 4 licenses.

But there's no linked devices, so i'm unable to release licenses.

Also, just clicking 'select all' results in a message stating I should select at least 4 devices... I would expect all licenses to be released.

[Marcos 5,731]

5 hours ago, ReHashed said:

I have sort of the same problem, except in my case it's saying I'm using 8 out of 4 licenses.

Please post a screenshot of where you are seeing this. It appears I'm getting a correct count for your subscription: