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Outdated version of Agent (11.0.503.0) presented as Up-to-date


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Hi team,

 

would you please advise/check why is Agent 11.0.503.0 presented as Up-to-date in our instance of PROTECT OnPrem and also Standalone installers webpage? Is there any limitation for OnPrem instances?

 

This is what OnPrem console says about installed Agent version 11.0.503.0 - up to date without possibility to upgrade:

Consoleview.thumb.png.5cb9074771267d21f88dcb9a1f254297.png

This is what ESET PROTECT Standalone Installers page offers - again just version Agent 11.0.503.0:

Downloadpage.png.836ab149e9075c5f2c9832ac01744fd0.png

 

But as per official Is my ESET product supported? page, this version is not even under Full Support and there are two higher versions:

EoL.thumb.jpg.55211672232d37d69f1a3b715d78ebea.jpg

 

For the reference, Cloud Console knows that 10.5.503 is outdated and 11.2.2076.0 is latest:

cloud.thumb.png.3063137541e17fd50457221766bbead0.png

 

 

Thank you for you help!

 

Regards,

Ondrej

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Posted (edited)

Correction of typo: (...) Cloud Console knows that 10.5.503 11.0.503 is outdated and 11.2.2076.0 is latest

Edited by Ondrej
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