Blackmotionpictures 0 Posted June 27 Posted June 27 Good Evening, Google Play is showing I have valid yearly subscription for Mobile Security, paid for couple years now, but in the app it is showing as free, and nothing can be done. I didn't receive any activation codes unfortunately, so I am unable to enter the key. Please help. Regards, Krzysztof Quote
Administrators Marcos 5,408 Posted June 27 Administrators Posted June 27 The freemium version of ESET Mobile Security is activated automatically. The free license is not meant to be added to your ESET HOME account, you add there only subscriptions that you purchase. Quote
Blackmotionpictures 0 Posted June 28 Author Posted June 28 (edited) Hi Marcos, Thank you for the response. So basically paying for it via Google Play doesn't give me any functions that premium subscription has to offer? Edited June 28 by Blackmotionpictures Spelling Quote
Administrators Marcos 5,408 Posted June 28 Administrators Posted June 28 Please enter your license key XFxx-xxxx-xxxx-xxxx-xxH6 in the main ESET Mobile Security menu -> Subscriptions -> Enter an activation key. Quote
Blackmotionpictures 0 Posted June 28 Author Posted June 28 47 minutes ago, Marcos said: Please enter your license key XFxx-xxxx-xxxx-xxxx-xxH6 in the main ESET Mobile Security menu -> Subscriptions -> Enter an activation key. Dear Sir, I mentioned in my previous message that I did not receive any activation code from the beginning, so now, when I tried to paste the one provided by You (I guess that 'x' fields should contain the one, that I did not receive), it shows that it is incorrect. If I misunderstood - my appologies. Would you be so kind and resend, or actually send it for the first time via email connected with my account here/Google Play account? Thank you. Quote
Administrators Solution Marcos 5,408 Posted June 28 Administrators Solution Posted June 28 I've re-sent your license email to your registration email address kxxxxxxxxxxxxy@gmail.com. Quote
Blackmotionpictures 0 Posted June 28 Author Posted June 28 Much obliged, Marcos, that solved the problem! You are a star! 👏👏👏 Quote
Kazan225 0 Posted August 27 Posted August 27 Dear Same problem here Eset subscription through Google pay but not able to link it to my New Phone as I did not keep the activation key Can you please resend it Thanks a lot Quote
Administrators Marcos 5,408 Posted August 29 Administrators Posted August 29 If you are signed in Google Play with your Gmail account and the same Gmail address was used to purchase an ESET subscription (pXXXXj@gmail.com), a paid version of ESET Security should activate automatically. Alternatively you can enter your license key in the application menu -> Subscription -> Enter an activation key. Quote
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