ESET Social Media Scanner doesn't scan every day

[yongsua 16]

Hi, I have realized that ESET Social Media Scanner doesn't scan every day and I actually have to run the scan by myself every day. The previous version of ESET SMS did not have such problem. Thanks and Regards.

Edited February 17, 2015 by yongsua

[rugk 397]

Okay, about what scanner are you talking? The Facebook or the Twitter scanner?

And have you double-checked that the settings are correctly set to scan automatically?

Edited February 17, 2015 by rugk

[yongsua 16]

Okay, about what scanner are you talking? The Facebook or the Twitter scanner?

And have you double-checked that the settings are correctly set to scan automatically?

 

It is the Facebook scanner. I have double checked them and they are correctly checked, especially the "Scan your profile automatically every day." However, it doesn't scan at all and I can see it states the last scan is 3 days or few days ago. 

[rugk 397]

That's strange.

What does it show for "next scan"?

Edited February 17, 2015 by rugk

[yongsua 16]

That's strange.

What does it show for "next scan"?

 

[rugk 397]

And in 5 hours happens nothing? (Let's look in your crystal ball... )

[yongsua 16]

Thanks for your reply. However, I already did a scan  yesterday and therefore it is different situation now. Anyway, I have encountered a new issue now since yesterday.

 

 

 

[rugk 397]

Well this looks like the Social Media Scanner was temporarily down (maybe for maintenance or something like this). When I now check the site it is available.

Edited February 23, 2015 by rugk