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Slow program startup


Daniel Marinov

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Hello,

 

One of our client is using Eset Endpoint Security on their workstations. Only on one machine ESET is extremely slowing their company software from normal starting. It takes about 10 to 15 minutes until that program starts. If we remove ESET the software start relatively normal. The software is starting from a shared folder on the network, but it is working fine for everybody else, except this machine. 

 

Could you please advise how to proceed?

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Does disabling scanning of network drives in the real-time protection setup make a difference?
Is ESET or another antivirus installed and running on the machine where the software is shared?

Please carry on as follows:
1, In the HIPS setup temporarily disable protected service and reboot the machine
2, Start logging with Procmon on both machines
3, Launch the application from the share to reproduce the issue
4, Stop logging
5, Save the Procmon log unfltered in the PML format on both machines
6, Collect logs with ESET Log Collector on both machines
7, Supply the Procmon logs along with ELC logs for perusal
8, Re-enable protected service and reboot the machine

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The logs were provided only from one machine. Could you please provide ELC as well as aligned Procmon logs from both when the slowdown occurs?

Does disabling scanning network drives in the real-time protection setup make a difference?
If not, what about removing the network UNC path commencing with "\\" from performance exclusions?

Also it appears that protected services was not disabled in the advanced HIPS setup and the machine not rebooted prior to generating the Procmon logs.

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