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ESET update constantly running


A_C

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ESET has claimed to be updating the product for over 4 hours now. It is constantly running in the background and slowing down my computer. I can't cancel the update, or close it.

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If you have the latest version 17.1.13 installed and experiencing the issue, please generate a dump of ekrn.exe via the advanced setup -> Tools -> Diagnostics -> Create (dump).

Then create a dump of egui.exe via the Task manager:

image.png

When done, collect logs with ESET Log Collector and upload the generated archive along with the dump of egui.exe zipped in an archive here.

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