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ESET Agent doesn't connect to PROTECT Console


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Hi,

We have a problem with 1 client PC. On PROTECT Console it showed as not connected for several days. We uninstalled everything from ESET on that PC, then reinstalled with Endpoint Security All-in-one installer, but still doesn't show up in the Console.

Agent status.html shows:

Error: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond
Task: CStaticObjectMetadataTask
Scenario: Automatic replication (REGULAR)
Connection: <server>:<port> (edited for privacy)
Connection established: false
Replication inconsistency detected: false
Server busy state detected: false
Realm change detected: false
Realm uuid: 00000000-0000-0000-0000-000000000000
Sent logs: 0
Cached static objects: 1
Cached static object groups: 1
Static objects to save: 0
Static objects to delete: 0
Modified static objects: 0
All replication attempts: 21

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While the tail of the Agent trace.log shows this:

2024-06-07 14:33:52 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002

2024-06-07 14:34:02 Error: AuthenticationModule [Thread 22ac]: CFingerprintReader::ReadCurrentFingerprint: fingerprint reading failed with error=[Response for request of type DeviceFingerprintRequest (request id: 14) was not received in time]
2024-06-07 14:34:02 Error: AuthenticationModule [Thread 22ac]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2024-06-07 14:34:02 Warning: CReplicationModule [Thread 1d2c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2024-06-07 14:34:02 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:34:12 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:34:22 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:34:33 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:34:43 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:34:53 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:35:02 Error: AuthenticationModule [Thread 191c]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2024-06-07 14:35:02 Warning: CReplicationModule [Thread 1d2c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2024-06-07 14:35:02 Error: CReplicationModule [Thread 1d2c]: InitializeConnection: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond
2024-06-07 14:35:02 Warning: CReplicationModule [Thread 1d2c]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: 6e48b9c3-5703-4a75-b6e2-77ce6477460d]
2024-06-07 14:35:02 Error: CReplicationModule [Thread 1d2c]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data) [RequestId: 6e48b9c3-5703-4a75-b6e2-77ce6477460d]
2024-06-07 14:35:02 Error: CReplicationModule [Thread 1d2c]: CAgentReplicationManager: Replication finished unsuccessfully with message: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond, Task: CStaticObjectMetadataTask, Scenario: Automatic replication (REGULAR), Connection: <server>:<port>, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 1, Cached static object groups: 1, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0
2024-06-07 14:35:02 Error: AuthenticationModule [Thread 191c]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2024-06-07 14:35:02 Warning: CReplicationModule [Thread 1d2c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2024-06-07 14:35:03 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:35:13 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:35:23 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:35:33 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:35:43 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:35:53 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:36:03 Error: AuthenticationModule [Thread 1910]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2024-06-07 14:36:03 Warning: CReplicationModule [Thread 1d2c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2024-06-07 14:36:03 Error: CReplicationModule [Thread 1d2c]: InitializeConnection: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond
2024-06-07 14:36:03 Warning: CReplicationModule [Thread 1d2c]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: 9f710165-fffc-4fed-ba56-c3b5a1bd4457]
2024-06-07 14:36:03 Error: CReplicationModule [Thread 1d2c]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data) [RequestId: 9f710165-fffc-4fed-ba56-c3b5a1bd4457]
2024-06-07 14:36:03 Error: CReplicationModule [Thread 1d2c]: CAgentReplicationManager: Replication finished unsuccessfully with message: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond, Task: CStaticObjectMetadataTask, Scenario: Automatic replication (REGULAR), Connection: <server>:<port>, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 1, Cached static object groups: 1, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0
2024-06-07 14:36:03 Error: AuthenticationModule [Thread 1910]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2024-06-07 14:36:03 Warning: CReplicationModule [Thread 1d2c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2024-06-07 14:36:03 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:36:13 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:36:23 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:36:33 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:36:43 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:36:53 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:37:03 Error: AuthenticationModule [Thread 2208]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2024-06-07 14:37:03 Warning: CReplicationModule [Thread 1d2c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2024-06-07 14:37:03 Error: CReplicationModule [Thread 1d2c]: InitializeConnection: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond
2024-06-07 14:37:03 Warning: CReplicationModule [Thread 1d2c]: InitializeConnection: Not possible to establish any connection (Attempts: 1) [RequestId: 02301c55-6031-434e-ac28-27df9451d5c6]
2024-06-07 14:37:03 Error: CReplicationModule [Thread 1d2c]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data) [RequestId: 02301c55-6031-434e-ac28-27df9451d5c6]
2024-06-07 14:37:03 Error: CReplicationModule [Thread 1d2c]: CAgentReplicationManager: Replication finished unsuccessfully with message: Replication connection problem: Authentication was not possible due to unavailable remote server or its unwillingness to respond, Task: CStaticObjectMetadataTask, Scenario: Automatic replication (REGULAR), Connection: <server>:<port>, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 1, Cached static object groups: 1, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0
2024-06-07 14:37:03 Error: AuthenticationModule [Thread 2208]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2024-06-07 14:37:03 Warning: CReplicationModule [Thread 1d2c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2024-06-07 14:37:03 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002
2024-06-07 14:37:13 Error: CSystemConnectorModule [Thread 1dac]: CWbemServices: Could not connect. Error code = 0x80041002

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

I ran out of ideas. Generally a full reinstallation is enough to solve all agent problems, but this seems to be persistent somehow. This is the only client that seems to be affected. Any help would be appreciated.

Regards

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