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Removing a suspended license in MSP EMA portal

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Hi Team,

We have had situations where an MSP has has a license for a particular Site and the customer no longer requires that license, so the reseller suspends the license.

1. Are they able to delete the license?


Customer site has the below license and wishes to delete the ECOS license, how can they do so, or what are the restrictions:






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  • ESET Staff

Hello @Microbe

MSP trial license can be deleted.


However, if MSP deletes the trial license, it can't be reordered anymore.

If the MSP full license is associated with a customer, it cannot be removed, only suspended. The license will be deleted if the entire customer account is deleted.

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