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Removing a suspended license in MSP EMA portal


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Hi Team,

We have had situations where an MSP has has a license for a particular Site and the customer no longer requires that license, so the reseller suspends the license.

1. Are they able to delete the license?

Example:

Customer site has the below license and wishes to delete the ECOS license, how can they do so, or what are the restrictions:

image.png.3cc76101e2702dcffd02aa9cf1305f33.png

image.thumb.png.de1aec63f34c0a83a35ff568a183a50e.png

 

Thanks

AC

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  • ESET Staff

Hello @Microbe

MSP trial license can be deleted.

image.png

However, if MSP deletes the trial license, it can't be reordered anymore.

If the MSP full license is associated with a customer, it cannot be removed, only suspended. The license will be deleted if the entire customer account is deleted.

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