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ESET Encryption Update Attempts Failed


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I have a machine in cloud protect that has a yellow warning to say Recent update attempts failed

Except everything is up to date.

The error was raised on the 2nd of May, and I cant see anywhere to clear it. A machine restart doesn't clear it either.

Anyone know how to clear it?

image.thumb.png.6ece4bdd88d10de26d0d61d06cc66bea.png

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  • ESET Staff

Hi @damtechmatt

This error can be caused by an update being pushed to the device when the Auto-Update service has already got an update pending to be installed. To resolve it please delete both of the following files under C:\ProgramData\ESET\ESET Full Disk Encryption\Updater on the client device -

  • EFDEUpdateService.cfg
  • EFDEUpdateService.log

Kind regards,

Ashley

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  • ESET Staff
  • Solution

@damtechmatt

A reboot is probably the best idea. If you can't reboot then restart the ESET Full Disk Encryption Service and wait for the agent to contact the Protect server again. Should all be up to date and working then. 

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