macOS user can't activate ESET Endpoint Antivirus (Error code: 0x00000013)

[torg 0]

User has installed Endpoint Antivirus and is trying to activate using our business license key.

An internal error occurred during the activation process.
Error code: 0x00000013

There is no help as to what this error means. We have successfully activated other macOS devices using the same license.

 

Edited May 28 by torg

[Marcos 5,234]

Did this error occur today? Is the user still getting it?

[torg 0]

It works today. What was the issue please, so we know in future?

[Peter Randziak 1,160]

33 minutes ago, torg said:

It works today. What was the issue please, so we know in future?