m3lis 0 Posted May 26 Share Posted May 26 Hello, I re-installed ESET Internet Security on my laptop without changing anything and when trying to re-activate using my myEset accountI get a message that the license is overused. When I go to the myESET portal, it does show that only 3 out of 5 seats of my license are occupied, so why can't it re-activate? It also doesn't list the device so that I can delete it and re-add it. What can I do? Public ID: 3A7-6WA-C53 Thank Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted May 26 Administrators Share Posted May 26 The license with PLID 3A7-6WA-C53 in intended for 1 device. If you think this is not true, please contact the distributor or reseller from whom you purchased your license. Link to comment Share on other sites More sharing options...
m3lis 0 Posted May 27 Author Share Posted May 27 But it says Used 3 out of 5 so isn't it for 5? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted May 27 Administrators Share Posted May 27 Would you please tell us where you purchased the license from? It indeed appears to be for 1 PC. Also please drop me a personal message with your ESET HOME account email address. Link to comment Share on other sites More sharing options...
m3lis 0 Posted May 27 Author Share Posted May 27 Pm'd Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted May 27 Administrators Share Posted May 27 As m3lis wrote me, the license was purchased on ebay. I'd like to emphasize again that we strongly recommend purchasing ESET licenses only through authorized distributors or resellers so that you don't fall victim to scam by paying for leaked, overused, expired or already canceled licenses. This particular ebay seller has been reported to our legal department as he sells far more licenses than he has purchased. Aryeh Goretsky 1 Link to comment Share on other sites More sharing options...
m3lis 0 Posted May 27 Author Share Posted May 27 Ok can you provide a replacement license or a solution to re-instate the one previously installed? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted May 27 Administrators Share Posted May 27 You can purchase a license through https://www.eset.com/int/catalog/. Link to comment Share on other sites More sharing options...
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