Issue with Full Disk Encryption- Alert Product is install but is not running

[AhmedDeban 1]

 

Dears,

 

I have issue with the full disk encryption it's show up the below Alerts , I have been checked the services it's worked also the FDE password it's pop up but why those alerts shown ?

 

 

eelogs_100806_14052024.zip

[Kstainton 37]

Hi @AhmedDeban,

The "Recent Updates Attempts Failed" alert will require the following:

Delete both:

• EFDEUpdateService.cfg
• EFDEUpdateService.log

Under C:\ProgramData\ESET\ESET Full Disk Encryption\Updater

Similar to a prior post here:

Regarding the "Product is installed but not running" alert. Can you send us a full screenshot showing the full alert, including all of the details on the right hand side please. 

How long has this alert been showing?

When was the last time the Computer checked in?

Thank you.

[AhmedDeban 1]

Hi @Kstainton 

Thanks for your replied , the second issue ""Product is installed but not running" unfortunately  there is no detail can you find the error from the eelogs which attached before ,  

I appreciate your support  

 

[Kstainton 37]

Hi @AhmedDeban,

How long has this alert been showing?

When was the last time the computer checked in?

Can you gather these logs for me: https://www.eset.com/int/support/log-collector/ as everything is OK on the EFDE side of things so it may be a communication issue.

Thank you.

[AhmedDeban 1]

@Kstainton

I appreciate your kind support ,Resolved 

he "Recent Updates Attempts Failed" alert will require the following:

Delete both:

• EFDEUpdateService.cfg
• EFDEUpdateService.log

Under C:\ProgramData\ESET\ESET Full Disk Encryption\Updater

 

[Kstainton 37]

Thanks for letting me know @AhmedDeban