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Eset Server Security installation problem on Windows Server 2022 Standard

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hello all

i am trying to install eset server security 11 on a windows server 2022 standard, but getting below error immediately after double clicking msi installer.

"This product version is not compatible with the installed version. It is therefore not possible to run the reinstallation. Please uninstall current product version and restart the installation."

a dialog box appreas with above error with only ok button. after pressing ok button, next screen appears which shows finish button and opens eset KB page https://go.eset.eu/installerror?lng=1033&product=efsw&version=11.0.12008.0&platform=winnt64&id=1603

application - event viewer also logs below entries

Windows Installer installed the product. Product Name: ESET Server Security. Product Version: 11.0.12008.0. Product Language: 1033. Manufacturer: ESET, spol. s r.o.. Installation success or error status: 1603.

Product: ESET Server Security -- Installation failed.

i have done all standard troubleshooting, such as makeing sure there are no other antivirus software installed. tried eset antivirus remover, there are none found to be installed.

i also tried to installed previous version of eset sever security 10, but shows the same error.

please advise.


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There are many ESET NOD32 Antivirus licenses registered to your email address. Didn't find any for ESET Small Business Security, only one with the public lic. ID 3A9-9NM-HN7 for ESET Server Security.

Try running the ESET Uninstall tool in safe mode and try installing ESET Server Security with the above license again.

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