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Secured by ESET Something went wrong , Restart the secure browser to ensure it is fully activate


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Hi ESET Team, 

Our client are having an ongoing migration, however on one of the client machine they recieve the below error:

image.png.25c7ad243a658f9567191516fd277dfc.png

 

Any suggestion?

See the below response from our client :

 

This is not ideal from a migration point of view as end users will complain about this and its not effective to close all browser tabs and re-launch. We will see a lot of service tickets related to this error in the future if we proceed with  ‘Secure Browser’ feature.

 

Is there any way we can control this by editing the policy setting. I was able to disable the green frame option available in the ESET policy but its only limited to Green frame of ‘Secure Browser’.

 

Is there any possible explanation to this- I understand warning/error message will appear as soon a machine loses internet connectivity, ideally it should resolve by itself as soon as the network connectivity is restored.

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Please elaborate more on what "ongoing migration" means. Does it involve also upgrading ESET Endpoint by sending a software install task from ESET PROTECT? What was the user doing shortly before the error showed up? Is the error showing up repeatedly? If it wasn't caused by an upgrade of ESET Endpoint, please provide logs collected with ESET Log Collector to find out if there are any signs of ekrn crashes.

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