lightof7ustice 0 Posted April 22 Share Posted April 22 Running the EOS on win 11x64 pro. Every time I tried to run a scan, it crashed during or right after finishing downloading the module updates before the scan started. Tried deleting the whole files and downloading again, but it made no difference. Tried adding exclusions to current security software, or exiting current security software, but the problem is the same. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,237 Posted April 22 Administrators Share Posted April 22 We were unable to reproduce the crash neither on Windows 10 nor Windows 11. Please run the following command as an administrator: reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\ESETOnlineScanner.exe" /f /v DumpType /t REG_DWORD /d 2 Then run ESET Online Scanner and reproduce the crash. WER will show you the path to a generated dump, please supply it for perusal. Aryeh Goretsky 1 Quote Link to comment Share on other sites More sharing options...
lightof7ustice 0 Posted April 22 Author Share Posted April 22 23 minutes ago, Marcos said: Then run ESET Online Scanner and reproduce the crash. WER will show you the path to a generated dump, please supply it for perusal. Thank you, please find the attached dump files. CrashDumps.rar Quote Link to comment Share on other sites More sharing options...
pcguy 1 Posted July 10 Share Posted July 10 Same thing happening here on a Beelink mini computer. Eset shows downloading module updates it reaches 100$ then it repeats the process reaches 100% then starts again but this time the % are wild numbers like 2134% before the app just crashes. Quote Link to comment Share on other sites More sharing options...
pcguy 1 Posted July 11 Share Posted July 11 On 4/22/2024 at 10:08 AM, Marcos said: We were unable to reproduce the crash neither on Windows 10 nor Windows 11. Please run the following command as an administrator: reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\ESETOnlineScanner.exe" /f /v DumpType /t REG_DWORD /d 2 Then run ESET Online Scanner and reproduce the crash. WER will show you the path to a generated dump, please supply it for perusal. Here is one of countless crashes ESETOnlineScanner.exe.11992.dmp.zip Quote Link to comment Share on other sites More sharing options...
Chappers 0 Posted September 2 Share Posted September 2 I'm still getting the same problem of crashes after it attempts to update modules. Any chance of a fix for this, it's been several months now. Quote Link to comment Share on other sites More sharing options...
pcguy 1 Posted September 2 Share Posted September 2 I gave up on Eset Online Scanner. This issue has been going on for almost 5 months. I use a couple of other virus scanners instead. I have seen this crashing on probably half a dozen machines Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,237 Posted September 3 Administrators Share Posted September 3 Unfortunately the problem is more complex but we're working on a hotfix that we expect to be available some time soon. Quote Link to comment Share on other sites More sharing options...
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