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RA6 - Ubuntu 14.04 - What triggers an ASAP trigger to actually start?


short_bus4
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I'm just wondering how to get the Tasks to start faster.

 

For example I sent a command to one client. shutdown -r, sent 11 minutes ago. Why is it taking so long? There's no other deployments happening as far as I can tell. It's kind of hard to tell really, maybe I just don't know where to look. Is there a place to see what the server is currently working on? And as I am typing this it finally completed, 12 minutes after it was sent. I tried a test message task as well and it took about as long. Triggers were both set for ASAP.

 

Also, is there a way to get RA6 and the Agent to sync up on demand? I have a policy in place for it to check every 5 minutes, but I don't know how to get a client to update when I want it to.

 

Probably the same question really, but specifically policies. I started by setting the group policy for my Windows clients to the 60 minute interval and then switched to the 5 minute interval, but will my clients not get the new policy until the 60 minute interval is up? How do I get them to refresh their policy on demand?

 

I'm probably overloading a single topic here, but I also have one singular client that is reporting that Windows Security Center is reporting "the feature is not installed or working properly", but when I go to the client the security center doesn't have any warnings. Maybe it is already cleared, I don't know, I can't get it to update on demand, I guess I have to wait for the 60 minute policy to check?

 

EDIT: yep, this client is cleared now, and the policy was updated. I'm sure there's probably a way to force the agents to sync with RA6, I just can't figure it out.

Edited by short_bus4
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I'm trying to get a report about "Client tasks execution" to display the "Time of completion" so I can see how long the tasks are taking to complete, but when I add that column the report no longer has any data, and in the process I also managed to delete some of the default columns so now my whole report is screwed up. Is there any way to default the report or download the default one for import? Lesson learned, make a copy before you edit a report.

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  • 2 weeks later...
  • Former ESET Employees

I'm just wondering how to get the Tasks to start faster.

 

For example I sent a command to one client. shutdown -r, sent 11 minutes ago. Why is it taking so long? There's no other deployments happening as far as I can tell. It's kind of hard to tell really, maybe I just don't know where to look. Is there a place to see what the server is currently working on? And as I am typing this it finally completed, 12 minutes after it was sent. I tried a test message task as well and it took about as long. Triggers were both set for ASAP.

 

Also, is there a way to get RA6 and the Agent to sync up on demand? I have a policy in place for it to check every 5 minutes, but I don't know how to get a client to update when I want it to.

 

Probably the same question really, but specifically policies. I started by setting the group policy for my Windows clients to the 60 minute interval and then switched to the 5 minute interval, but will my clients not get the new policy until the 60 minute interval is up? How do I get them to refresh their policy on demand?

 

I'm probably overloading a single topic here, but I also have one singular client that is reporting that Windows Security Center is reporting "the feature is not installed or working properly", but when I go to the client the security center doesn't have any warnings. Maybe it is already cleared, I don't know, I can't get it to update on demand, I guess I have to wait for the 60 minute policy to check?

 

EDIT: yep, this client is cleared now, and the policy was updated. I'm sure there's probably a way to force the agents to sync with RA6, I just can't figure it out.

The tasks start as soon as the agent checks into the ERA again.  You can force the client to check in by left clicking on the client and selecting "Send Wakeup call"

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