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Can't install ESS 7 beta Windows 8


Guest L2D
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Hi,

 

I'm trying to install ESS 7 in my laptop and I get a "BSOD" whenever i try. This didn't happened with ESET 6.

 

Here's the error:

 

061813-13494-01.dmp    18/06/2013 17:48:36    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff880`02f3a000    00000000`00000000    fffffa80`04492cd0    00000000`00000000    BasicRender.sys    BasicRender.sys+1762000                    x64    ntoskrnl.exe+5a440                    C:\Windows\Minidump\061813-13494-01.dmp    2    15    9200    279 200    
 

Dunno if it's important but here my system configuration.

 

Samsung NP305U1A

AMD APU E-450

4GB RAM DDR3 1333MHz

128GB SSD Transcend

 

Thanks in advance,L2D.

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If you are able to reproduce the crash, carry on as follows:

  • configure Windows to create kernel memory dumps
  • reproduce the crash
  • compress the memory dump and upload it to a safe location (if necessary, I can provide you with access to ESET's ftp server)
  • PM me the download link
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Hi, dunno if I'm missing something but this was all i could save..

 

 

==================================================
Dump File         : 061813-13494-01.dmp
Crash Time        : 18/06/2013 17:48:36
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff880`02f3a000
Parameter 2       : 00000000`00000000
Parameter 3       : fffffa80`04492cd0
Parameter 4       : 00000000`00000000
Caused By Driver  : BasicRender.sys
Caused By Address : BasicRender.sys+1762000
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+5a440
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\061813-13494-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 9200
Dump File Size    : 279 200
==================================================
 

 

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Tried Eset 7 on windows 8.1 preview, gives bsod about kernel fault. Had to remove Eset 7 by uninstaller script from safe mode. This is a major problem

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Tried Eset 7 on windows 8.1 preview, gives bsod about kernel fault. Had to remove Eset 7 by uninstaller script from safe mode. This is a major problem

 

V7 beta is currently not compatible with Windows 8.1. The next beta build will fully support it.

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Tried Eset 7 on windows 8.1 preview, gives bsod about kernel fault. Had to remove Eset 7 by uninstaller script from safe mode. This is a major problem

 

V7 beta is currently not compatible with Windows 8.1. The next beta build will fully support it.

 

Well, that's very interesting, but it doesn't answer my issues. I did as you requested, 10 days have passed, and you don't even bother to answer although it's obvious you read it and answer other members in my thread. Thanks for the support.

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It is a BETA product, essentially being used with a beta OS. Did you expect that a beta would have worked perfectly with a Preview Release? There were no questions asked in your post, you simply stated that it caused an issue. I'm sure you aren't the only one with this problem (I experienced this myself). I'm back on v6 for now.

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  • 2 weeks later...

I tried the ESET 7 beta after becoming frustrated with Norton and was pleasantly surprised by how good the ESET user interface is.

 

I look forward to trying the next v7 beta on Windows 8.1.

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Hello,

ESET Smart Security 7 Beta 2 (v7.0.104.0) was released earlier today.

 

This version contains preliminary support for the Microsoft Windows 8.1 Preview release.

 

Can you please try that version that and confirm whether it solves the issue for you?

Regards,

Aryeh Goretsky

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  • 4 weeks later...
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This issue will be fixed in the next firewall module build. You can work around it easily by installing v7 from scratch, just make sure the folder c:\ProgramData\ESET\ESET Smart Security doesn't exist prior to installing v7.

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