Guest L2D Posted June 19, 2013 Share Posted June 19, 2013 Hi, I'm trying to install ESS 7 in my laptop and I get a "BSOD" whenever i try. This didn't happened with ESET 6. Here's the error: 061813-13494-01.dmp 18/06/2013 17:48:36 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffff880`02f3a000 00000000`00000000 fffffa80`04492cd0 00000000`00000000 BasicRender.sys BasicRender.sys+1762000 x64 ntoskrnl.exe+5a440 C:\Windows\Minidump\061813-13494-01.dmp 2 15 9200 279 200 Dunno if it's important but here my system configuration. Samsung NP305U1A AMD APU E-450 4GB RAM DDR3 1333MHz 128GB SSD Transcend Thanks in advance,L2D. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 20, 2013 Administrators Share Posted June 20, 2013 If you are able to reproduce the crash, carry on as follows: configure Windows to create kernel memory dumps reproduce the crash compress the memory dump and upload it to a safe location (if necessary, I can provide you with access to ESET's ftp server) PM me the download link Link to comment Share on other sites More sharing options...
Guest L2D Posted June 21, 2013 Share Posted June 21, 2013 Hi, dunno if I'm missing something but this was all i could save.. ==================================================Dump File : 061813-13494-01.dmpCrash Time : 18/06/2013 17:48:36Bug Check String : PAGE_FAULT_IN_NONPAGED_AREABug Check Code : 0x00000050Parameter 1 : fffff880`02f3a000Parameter 2 : 00000000`00000000Parameter 3 : fffffa80`04492cd0Parameter 4 : 00000000`00000000Caused By Driver : BasicRender.sysCaused By Address : BasicRender.sys+1762000File Description :Product Name :Company :File Version :Processor : x64Crash Address : ntoskrnl.exe+5a440Stack Address 1 :Stack Address 2 :Stack Address 3 :Computer Name :Full Path : C:\Windows\Minidump\061813-13494-01.dmpProcessors Count : 2Major Version : 15Minor Version : 9200Dump File Size : 279 200================================================== Link to comment Share on other sites More sharing options...
Guest L2D Posted June 21, 2013 Share Posted June 21, 2013 hxxp://www.filefactory.com/file/31lfvr7kvyer/061713-12589-01.dmp Link to comment Share on other sites More sharing options...
L2D 0 Posted June 28, 2013 Share Posted June 28, 2013 One week gone by and still no replies? Link to comment Share on other sites More sharing options...
busekes 1 Posted June 29, 2013 Share Posted June 29, 2013 Tried Eset 7 on windows 8.1 preview, gives bsod about kernel fault. Had to remove Eset 7 by uninstaller script from safe mode. This is a major problem Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 29, 2013 Administrators Share Posted June 29, 2013 Tried Eset 7 on windows 8.1 preview, gives bsod about kernel fault. Had to remove Eset 7 by uninstaller script from safe mode. This is a major problem V7 beta is currently not compatible with Windows 8.1. The next beta build will fully support it. Link to comment Share on other sites More sharing options...
L2D 0 Posted July 1, 2013 Share Posted July 1, 2013 Tried Eset 7 on windows 8.1 preview, gives bsod about kernel fault. Had to remove Eset 7 by uninstaller script from safe mode. This is a major problem V7 beta is currently not compatible with Windows 8.1. The next beta build will fully support it. Well, that's very interesting, but it doesn't answer my issues. I did as you requested, 10 days have passed, and you don't even bother to answer although it's obvious you read it and answer other members in my thread. Thanks for the support. Link to comment Share on other sites More sharing options...
Guest Joe Posted July 5, 2013 Share Posted July 5, 2013 It is a BETA product, essentially being used with a beta OS. Did you expect that a beta would have worked perfectly with a Preview Release? There were no questions asked in your post, you simply stated that it caused an issue. I'm sure you aren't the only one with this problem (I experienced this myself). I'm back on v6 for now. Link to comment Share on other sites More sharing options...
GTBFiorano 0 Posted July 16, 2013 Share Posted July 16, 2013 I tried the ESET 7 beta after becoming frustrated with Norton and was pleasantly surprised by how good the ESET user interface is. I look forward to trying the next v7 beta on Windows 8.1. Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 378 Posted July 17, 2013 ESET Moderators Share Posted July 17, 2013 Hello,ESET Smart Security 7 Beta 2 (v7.0.104.0) was released earlier today. This version contains preliminary support for the Microsoft Windows 8.1 Preview release. Can you please try that version that and confirm whether it solves the issue for you?Regards,Aryeh Goretsky Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 9, 2013 Administrators Share Posted August 9, 2013 This issue will be fixed in the next firewall module build. You can work around it easily by installing v7 from scratch, just make sure the folder c:\ProgramData\ESET\ESET Smart Security doesn't exist prior to installing v7. Link to comment Share on other sites More sharing options...
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