ShaneDT 13 Posted April 15 Share Posted April 15 Tried on multiple computers, program just randomly closes. Sometimes straight away, sometimes part way through downloading modules. Getting this in the Application Log if this helps. Please fix. This is an important sales tool when talking to customers about switching to ESET. Log Name: Application Source: Application Error Date: 15/04/2024 11:31:28 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Description: Faulting application name: ESETOnlineScanner.exe, version: 10.34.8.0, time stamp: 0x65f09154 Faulting module name: ntdll.dll, version: 10.0.19041.4239, time stamp: 0x9b4c0fa6 Exception code: 0xc0000005 Fault offset: 0x0005f5f3 Faulting process id: 0x2924 Faulting application start time: 0x01da8f38d5148146 Faulting application path: C:\Users\username\AppData\Local\ESET\ESETOnlineScanner\ESETOnlineScanner.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: fa5f8d95-c2da-49d5-9212-460d21523dd8 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="hxxp://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2024-04-15T13:31:28.7276476Z" /> <EventRecordID>393780</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer></Computer> <Security /> </System> <EventData> <Data>ESETOnlineScanner.exe</Data> <Data>10.34.8.0</Data> <Data>65f09154</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.4239</Data> <Data>9b4c0fa6</Data> <Data>c0000005</Data> <Data>0005f5f3</Data> <Data>2924</Data> <Data>01da8f38d5148146</Data> <Data>C:\Users\username\AppData\Local\ESET\ESETOnlineScanner\ESETOnlineScanner.exe</Data> <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data> <Data>fa5f8d95-c2da-49d5-9212-460d21523dd8</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted April 15 Administrators Share Posted April 15 Please carry on as follows: Download Procdump: https://learn.microsoft.com/en-us/sysinternals/downloads/procdump Run "procdump -i" as an administrator Run ESET Online Scanner and reproduce the crash Run "procdump -u" as an administrator Provide the generated dump Link to comment Share on other sites More sharing options...
ShaneDT 13 Posted April 15 Author Share Posted April 15 I also uninstalled and deleted the folder C:\Users\%user%\AppData\Local\ESET\ESETOnlineScanner\ before trying again. This time got almost to the point where it starts scanning and then crashed. Link to comment Share on other sites More sharing options...
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