Most Valued Members Nightowl 206 Posted April 11 Most Valued Members Share Posted April 11 (edited) Hello , I couldn't dig much into it , I will do so soon and give logs, but I have a question , ESET Protect shows fatal error on starting the product , its installed but cannot start , but I think it could be because of kernel 6.5 of 22.04? I should downgrade to Kernel 5.15 for it to work normally Is it true? Edited April 11 by Nightowl Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 11 ESET Staff Share Posted April 11 Hi, it looks like you are encountering following issue: https://support.eset.com/en/kb8571-eset-service-fails-to-start-when-installing-eset-server-security-or-eset-endpoint-antivirus-for-linux-on-ubuntu-2204-or-mint-21 Regards, Kurco Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 11 Author Most Valued Members Share Posted April 11 1 minute ago, kurco said: Hi, it looks like you are encountering following issue: https://support.eset.com/en/kb8571-eset-service-fails-to-start-when-installing-eset-server-security-or-eset-endpoint-antivirus-for-linux-on-ubuntu-2204-or-mint-21 Regards, Kurco Hello , I used kernel 5.15 and it worked fine , I don't know if this KB can solve it with 6.5 I didn't try because I already removed 6.5 kernel. Thank you. Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 11 ESET Staff Share Posted April 11 Hi, kernel 5.15 is not affected, because it's compiled with default version of ubuntu gcc. But 6.5 is compiled with gcc version, which is not by default present and therefore it needs to be installed, because it is dependency for kernel modules compilation. Kurco. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 11 Author Most Valued Members Share Posted April 11 (edited) 4 minutes ago, kurco said: Hi, kernel 5.15 is not affected, because it's compiled with default version of ubuntu gcc. But 6.5 is compiled with gcc version, which is not by default present and therefore it needs to be installed, because it is dependency for kernel modules compilation. Kurco. I understand , thanks for the explanation , I installed the dependency I cannot get the GUI to run , I have this error in systemctl econnd[1774]: ESET Endpoint Antivirus Error: Invalid request: Function not implemented I restarted eea service eea[4375]: ESET Endpoint Antivirus error: Can't start GUI for user vm. Please log out and log in to start GUI for vm I logged in and out Should I try to reinstall again? I have other machines that run same endpoint and linux server but didn't have those troubles , it's weird , and I also noticed if I open the Secure boot , the protections cannot open , am I doing something wrong? Edited April 11 by Nightowl Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 11 ESET Staff Share Posted April 11 1 minute ago, Nightowl said: I understand , thanks for the explanation , I installed the dependency I cannot get the GUI to run , I have this error in systemctl econnd[1774]: ESET Endpoint Antivirus Error: Invalid request: Function not implemented econnd is responsible only for communication with other eset agents. What kind of desktop environment are you using? Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 11 Author Most Valued Members Share Posted April 11 Just now, kurco said: econnd is responsible only for communication with other eset agents. What kind of desktop environment are you using? Ubuntu Mate 22.04 , same as other desktops/server which are working normally. Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 11 ESET Staff Share Posted April 11 17 minutes ago, Nightowl said: Ubuntu Mate 22.04 , same as other desktops/server which are working normally. I see, would it be possible to share system logs? without them I'm not able to give any suggestions what could be wrong. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 11 Author Most Valued Members Share Posted April 11 2 hours ago, kurco said: I see, would it be possible to share system logs? without them I'm not able to give any suggestions what could be wrong. Run the log collector of ESET ? Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 11 ESET Staff Share Posted April 11 1 hour ago, Nightowl said: Run the log collector of ESET ? logs collector from Endpoint sudo /opt/eset/eea/sbin/collect_logs.sh Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 11 Author Most Valued Members Share Posted April 11 3 hours ago, kurco said: logs collector from Endpoint sudo /opt/eset/eea/sbin/collect_logs.sh Done I sent you a PM kurco 1 Link to comment Share on other sites More sharing options...
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