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Endpoint Linux cannot start - fatal error - Ubuntu 22.04


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Posted (edited)

Hello ,

I couldn't dig much into it , I will do so soon and give logs, but I have a question , ESET Protect shows fatal error on starting the product , its installed but cannot start , but I think it could be because of kernel 6.5 of 22.04? I should downgrade to Kernel 5.15 for it to work normally

Is it true?

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Edited by Nightowl
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1 minute ago, kurco said:

Hello ,

I used kernel 5.15 and it worked fine , I don't know if this KB can solve it with 6.5 I didn't try because I already removed 6.5 kernel.

 

Thank you.

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Hi,

kernel 5.15 is not affected, because it's compiled with default version of ubuntu gcc. But 6.5 is compiled with gcc version, which is not by default present and therefore it needs to be installed, because it is dependency for kernel modules compilation. 

Kurco. 

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Posted (edited)
4 minutes ago, kurco said:

Hi,

kernel 5.15 is not affected, because it's compiled with default version of ubuntu gcc. But 6.5 is compiled with gcc version, which is not by default present and therefore it needs to be installed, because it is dependency for kernel modules compilation. 

Kurco. 

I understand , thanks for the explanation , I installed the dependency

I cannot get the GUI to run , I have this error in systemctl

econnd[1774]: ESET Endpoint Antivirus Error: Invalid request: Function not implemented

I restarted eea service

eea[4375]: ESET Endpoint Antivirus error: Can't start GUI for user vm. Please log out and log in to start GUI for vm

image.thumb.png.d1e9763a0aca3a6ceb34924694f6decb.png

I logged in and out

Should I try to reinstall again?

I have other machines that run same endpoint and linux server but didn't have those troubles , it's weird , and I also noticed if I open the Secure boot , the protections cannot open , am I doing something wrong?

Edited by Nightowl
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1 minute ago, Nightowl said:

I understand , thanks for the explanation , I installed the dependency

I cannot get the GUI to run , I have this error in systemctl

econnd[1774]: ESET Endpoint Antivirus Error: Invalid request: Function not implemented

econnd is responsible only for communication with other eset agents. What kind of desktop environment are you using? 

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Just now, kurco said:

econnd is responsible only for communication with other eset agents. What kind of desktop environment are you using? 

Ubuntu Mate 22.04 , same as other desktops/server which are working normally.

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17 minutes ago, Nightowl said:

Ubuntu Mate 22.04 , same as other desktops/server which are working normally.

I see, would it be possible to share system logs? without them I'm not able to give any suggestions what could be wrong. 

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2 hours ago, kurco said:

I see, would it be possible to share system logs? without them I'm not able to give any suggestions what could be wrong. 

Run the log collector of ESET ?

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1 hour ago, Nightowl said:

Run the log collector of ESET ?

logs collector from Endpoint
 

sudo /opt/eset/eea/sbin/collect_logs.sh

 

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3 hours ago, kurco said:

logs collector from Endpoint
 

sudo /opt/eset/eea/sbin/collect_logs.sh

 

Done I sent you a PM

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