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Hello,

I am trying to run the latest Eset Online Scanner on my Windows 10 Pro laptop. After clicking "Start Scan" the window changes to "System is downloading module update". It gets to 100%, stays there a bit, then starts going again fast, up to 2341% at which point it crashes.

This is in event viewer - application:

Faulting application name: ESETOnlineScanner.exe, version: 10.34.7.0, time stamp: 0x65d462c2
Faulting module name: ntdll.dll, version: 10.0.19041.4239, time stamp: 0x9b4c0fa6
Exception code: 0xc0000409
Fault offset: 0x0005a39b
Faulting process ID: 0x2664
Faulting application start time: 0x01da8abec7546d4d
Faulting application path: C:\Users\Home\AppData\Local\ESET\ESETOnlineScanner\ESETOnlineScanner.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 17e979bd-9e30-4f6c-b9e5-5612dd358a08
Faulting package full name: 
Faulting package-relative application ID: 

Here is a link to a screenshot: https://ibb.co/JRgY0mb

Any ideas please?

 

EsetCrash.jpg

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