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Duplicated clients on Eset protect On-prem ( OVA rocky 9)


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Hi everyone,

Today, after migrate Eset from OVA centos 7 to new OVA rocky 9, i experienced the issue : the client was appear duplicate on the portal, i just have only one this client and have no clone machine. Have you been ever experiencing with this ?

And i have a question with task "Reset Cloned Agent ", i was not use the task before and i don't know when use this task although i read the guide.Anybody can explain to me  for the scenario ?

Thanks in advanced.

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While sending a "Reset cloned agent" task should resolve the issue, I'd suggest raising a support ticket first as it's weird the machine appears 3 times in the list with the last connection timestamp differences less than 20 minutes.

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