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Cannot activate the ESET Protect on prem license.

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recently we have migrated the database from the previous ESET Protect 9 server on CentOS to a new ESET Protect 11 server running on Rocky Linux, while keeping the previous addressing.

However, as a result, I would like to report an issue regarding the connection of the ESET Business Account license. When attempting to add a new license through the ESET Business account, we receive an error message, which I have detailed in the attached file. The same occurs when trying to add a license key. In the attachment, there is a screenshot from Wireshark.

Please provide technical support in resolving this matter.

Thank you.

client account.png



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Please raise a support ticket. We'll need the whole log from tcpdump as well as trace logs. The support personnel will provide you with detailed instructions.

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