Jump to content

Cannot activate the ESET Protect on prem license.


Recommended Posts

Hello,

recently we have migrated the database from the previous ESET Protect 9 server on CentOS to a new ESET Protect 11 server running on Rocky Linux, while keeping the previous addressing.

However, as a result, I would like to report an issue regarding the connection of the ESET Business Account license. When attempting to add a new license through the ESET Business account, we receive an error message, which I have detailed in the attached file. The same occurs when trying to add a license key. In the attachment, there is a screenshot from Wireshark.

Please provide technical support in resolving this matter.

Thank you.

client account.png

eset_key.png

eset_login.png

Link to comment
Share on other sites

  • Administrators

Please raise a support ticket. We'll need the whole log from tcpdump as well as trace logs. The support personnel will provide you with detailed instructions.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...