Mauricio Osorio 2 Posted April 2 Share Posted April 2 I have uninstalled ESET File Security for Linux, but it never fully uninstalls; remnants of folders and services always remain. How can I completely uninstall it? Is there an esetuninstaller for Linux? Now it appears in the console like this: Tipo de sistema operativo Linux Versión de sistema operativo 8.9 Nombre del sistema operativo Rocky Can someone help me with this? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,400 Posted April 2 Administrators Share Posted April 2 ESET NOD32 Antivirus Business Edition sounds like a legacy endpoint product that is quite old and is not even listed at https://support-eol.eset.com/en/policy_business/product_tables.html. I'd recommend raising a support ticket to find out what Endpoint product you have installed and why it could not be fully removed automatically. Link to comment Share on other sites More sharing options...
Mauricio Osorio 2 Posted April 2 Author Share Posted April 2 The product we installed is ESET File Security, and it was working fine, but suddenly it stopped working. So, we proceeded to uninstall it, and after uninstalling, it appears as Nod32. I think it's a misinterpretation of the console, but we have never installed Nod32 on that server. Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 2 ESET Staff Share Posted April 2 Hi Mauricio, is it possible to share with us system logs? It is weird behavior, because uninstall is managed by system package manager (in your case dnf). Regards, Kurco Link to comment Share on other sites More sharing options...
Mauricio Osorio 2 Posted April 4 Author Share Posted April 4 Hi @kurco, Attached are the logs for you to please validate. Thanks. customer_info.zip Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 8 ESET Staff Share Posted April 8 Hi, I have checked provided logs, but there is no info in management agent logs about detection of Nod32. If it is still possible, could you check if following folders /opt/esets/, /etc/opt/esets are existing on affected machine? Thanks. Link to comment Share on other sites More sharing options...
Mauricio Osorio 2 Posted April 9 Author Share Posted April 9 Hi @kurco, Those folders does not exist: Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 10 ESET Staff Share Posted April 10 Interesting, most probably it was really some misinterpretation of console, that nod32 appeared there. But back to the initial question, File Security uninstall is proceeded by system package manager, who is responsible for cleanup and removal. He can decide to left back some directories/files, but there is always some reason for it (e.g. some unknown file unrelated to package is present). Regards, Kurco Link to comment Share on other sites More sharing options...
Mauricio Osorio 2 Posted April 10 Author Share Posted April 10 The core of the matter is that every time we reinstall, the antimalware does not work. The EFS service does not start in the system and we have not been able to get it to work. The server meets all the minimum requirements described in this KB: https://help.eset.com/essl/10.2/es-ES/installation.html?system_requirements.html How can i fix this? Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 11 ESET Staff Share Posted April 11 21 hours ago, Mauricio Osorio said: The core of the matter is that every time we reinstall, the antimalware does not work. The EFS service does not start in the system and we have not been able to get it to work. The server meets all the minimum requirements described in this KB: https://help.eset.com/essl/10.2/es-ES/installation.html?system_requirements.html How can i fix this? Hi, I have once again checked provided logs, but I can't see there anything about File Security installation. Without proper logs I'm not able to identify issues you are encountering. Please try to run installation of File Security on affected machine and after that collect system logs. Thanks, Kurco Link to comment Share on other sites More sharing options...
Mauricio Osorio 2 Posted April 11 Author Share Posted April 11 Hi @kurco Thanks for your answer. Attached you will find the logs after installation. I thank you very much. Here you can see an image of the stopped service: customer_info2.zip Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 12 ESET Staff Share Posted April 12 (edited) 17 hours ago, Mauricio Osorio said: Hi @kurco Thanks for your answer. Attached you will find the logs after installation. I thank you very much. Here you can see an image of the stopped service: customer_info2.zip 1.63 MB · 0 downloads esets.service belongs to File Security v4.5, which is already end-of-life. Do you really want to install this version? Edited April 12 by kurco Link to comment Share on other sites More sharing options...
Mauricio Osorio 2 Posted April 15 Author Share Posted April 15 Hi @kurco No, we want to install the latest version available. The funny thing is that I downloaded the latest version from the download page: https://download.eset.com/com/eset/apps/business/efs/linux/latest/efs.x86_64.bin Isn't that the one? Thanks for your help!. Link to comment Share on other sites More sharing options...
ESET Staff kurco 24 Posted April 16 ESET Staff Share Posted April 16 21 hours ago, Mauricio Osorio said: Hi @kurco No, we want to install the latest version available. The funny thing is that I downloaded the latest version from the download page: https://download.eset.com/com/eset/apps/business/efs/linux/latest/efs.x86_64.bin Isn't that the one? Thanks for your help!. Yes, this link leads to correct package, but after installation there should be running efs service, not esets. Link to comment Share on other sites More sharing options...
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