Jump to content

Can´t uninstall ESET FIle Security for Linux


Recommended Posts

I have uninstalled ESET File Security for Linux, but it never fully uninstalls; remnants of folders and services always remain. How can I completely uninstall it? Is there an esetuninstaller for Linux? Now it appears in the console like this:
image.png.5831515cb887abd9bddf8d55930f9152.png

  Tipo de sistema operativo
Linux
  Versión de sistema operativo
8.9
  Nombre del sistema operativo
Rocky

Can someone help me with this?

Link to comment
Share on other sites

  • Administrators

ESET NOD32 Antivirus Business Edition sounds like a legacy endpoint product that is quite old and is not even listed at https://support-eol.eset.com/en/policy_business/product_tables.html.

I'd recommend raising a support ticket to find out what Endpoint product you have installed and why it could not be fully removed automatically.

Link to comment
Share on other sites

The product we installed is ESET File Security, and it was working fine, but suddenly it stopped working. So, we proceeded to uninstall it, and after uninstalling, it appears as Nod32. I think it's a misinterpretation of the console, but we have never installed Nod32 on that server.

Link to comment
Share on other sites

  • ESET Staff

Hi Mauricio, is it possible to share with us system logs? It is weird behavior, because uninstall is managed by system package manager (in your case dnf). 

Regards,
Kurco 

Link to comment
Share on other sites

  • ESET Staff

Hi,

I have checked provided logs, but there is no info in management agent logs about detection of Nod32. If it is still possible, could you check if following folders /opt/esets/, /etc/opt/esets are existing on affected machine?

Thanks.

Link to comment
Share on other sites

  • ESET Staff

Interesting, most probably it was really some misinterpretation of console, that nod32 appeared there. But back to the initial question, File Security uninstall is proceeded by system package manager, who is responsible for cleanup and removal. He can decide to left back some directories/files, but there is always some reason for it (e.g. some unknown file unrelated to package is present).

Regards,
Kurco

Link to comment
Share on other sites

The core of the matter is that every time we reinstall, the antimalware does not work. The EFS service does not start in the system and we have not been able to get it to work. The server meets all the minimum requirements described in this KB: https://help.eset.com/essl/10.2/es-ES/installation.html?system_requirements.html

How can i fix this?

Link to comment
Share on other sites

  • ESET Staff
21 hours ago, Mauricio Osorio said:

The core of the matter is that every time we reinstall, the antimalware does not work. The EFS service does not start in the system and we have not been able to get it to work. The server meets all the minimum requirements described in this KB: https://help.eset.com/essl/10.2/es-ES/installation.html?system_requirements.html

How can i fix this?

Hi,

I have once again checked provided logs, but I can't see there anything about File Security installation. Without proper logs I'm not able to identify issues you are encountering. Please try to run installation of File Security on affected machine and after that collect system logs. 

Thanks,

Kurco

Link to comment
Share on other sites

  • ESET Staff
17 hours ago, Mauricio Osorio said:

Hi @kurco

Thanks for your answer. Attached you will find the logs after installation. I thank you very much. 
Here you can see an image of the stopped service:
image.thumb.png.e3fdf01f58df628dc1f7e7d8c1b4d842.png

customer_info2.zip 1.63 MB · 0 downloads

esets.service belongs to File Security v4.5, which is already end-of-life. Do you really want to install this version? 

Edited by kurco
Link to comment
Share on other sites

Hi @kurco

No, we want to install the latest version available. The funny thing is that I downloaded the latest version from the download page: https://download.eset.com/com/eset/apps/business/efs/linux/latest/efs.x86_64.bin

Isn't that the one?

Thanks for your help!.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...