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Live Installer - client has connected but won't update


jimwillsher
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Hi all

 

I've deployed a dozen or so Agent Live Installer batch files and all have worked well. But on two clients so far, the client has done the initial check-in to the console but won't bring in the data.

 

Both log files are the same; here's the last section of one of them. Any clues?

 

Many thanks,

 

Jim

 

 

2015-02-04 16:04:21 Information: CDynamicGroupsModule [Thread c58]: Refreshing static groups after replication
2015-02-04 16:04:21 Information: AutomationModule [Thread 249c]: SimpleSchedulerTriggerBase: Trigger [uUID=00000000-0000-0000-7006-000000000001, TYPE=REPLICATION] registering scheduler event [startTime { year: 2015 month: 2 day: 4 hour: 16 minute: 4 second: 21 } TimeSpecification: "R R/20 * * * ? *" UTCLocal: true].
2015-02-04 16:04:21 Information: SchedulerModule [Thread 10a8]: Received message: RegisterTimeEvent
2015-02-04 16:04:21 Information: CDynamicGroupsModule [Thread c58]: Retrieving currently matching dynamic groups with static groups path to root
2015-02-04 16:04:21 Information: AutomationModule [Thread 249c]: CReplicationTrigger: Trigger [uUID=00000000-0000-0000-7006-000000000001, TYPE=REPLICATION] is going to generate a tick for the first time.
2015-02-04 16:04:21 Information: AutomationModule [Thread 249c]: Trigger: Tick ALLOWED [uUID=00000000-0000-0000-7006-000000000001, TYPE=REPLICATION].
2015-02-04 16:04:21 Information: CPoliciesModule [Thread 181c]: No policies found for agent. Applying empty policy.
2015-02-04 16:04:21 Information: CPoliciesModule [Thread 181c]: ReevaluateActivePolicy sent message CApplyPolicy
2015-02-04 16:04:21 Information: CPoliciesModule [Thread 181c]: Apply policy message published
2015-02-04 16:04:21 Information: AutomationModule [Thread 249c]: Task: Executing task [uUID=00000000-0000-0000-7005-000000000001, TYPE=Replication, CONFIG=scenarioType: REGULAR linkData { dataLimit: 1024 isDisabled: false connections { host: "eset.ourFQDN.com" port: 12345 } }].
2015-02-04 16:04:21 Information: SchedulerModule [Thread 10a8]: Received message: GetRemainingTimeByUserDataRequest
2015-02-04 16:04:21 Information: CReplicationModule [Thread 2544]: CReplicationManager: Processing client replication task message
2015-02-04 16:04:21 Information: CReplicationModule [Thread 2544]: CReplicationManager: Initiating replication connection to 'host: "eset.ourFQDN.com" port: 12345' (scenario: Regular, data limit: 1024KB)
2015-02-04 16:04:21 Information: NetworkModule [Thread 1d38]: Received message: CreateConnectionRequest
2015-02-04 16:04:21 Information: CPoliciesModule [Thread 181c]: Applied policies list status log published
2015-02-04 16:04:21 Information: CPoliciesModule [Thread 181c]: Applied policies count status log published
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module CPoliciesModule (used 2036 KB)
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Starting module CSystemConnectorModule
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module CSystemConnectorModule (used 28 KB)
2015-02-04 16:04:21 Information: CSystemConnectorModule [Thread 1cb0]: Connecting to product
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Starting module CEssConnectorModule
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module CEssConnectorModule (used 16 KB)
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Starting module ERAG1ClientConnector
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module ERAG1ClientConnector (used 40 KB)
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Starting module CMDMCoreConnectorModule
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module CMDMCoreConnectorModule (used 4 KB)
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Starting module CVAHCoreConnectorModule
2015-02-04 16:04:21 Information: ERAG1ClientConnector [Thread 93c]: Connecting to product
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module CVAHCoreConnectorModule (used 28 KB)
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Starting module AgentToProxyConnectorModule
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module AgentToProxyConnectorModule (used 8 KB)
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Starting module CRDSensorConnectorModule
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Started module CRDSensorConnectorModule (used 4 KB)
2015-02-04 16:04:21 Information: ERAG1ClientConnector [Thread 93c]: <MODULES> Loading modules..
2015-02-04 16:04:21 Information: Kernel [Thread 181c]: Used memory after modules start-up is 22976 KB
2015-02-04 16:04:22 Error: CReplicationModule [Thread 334]: CStepProcessor: Replication slave stopped replication during initialization with reason: UNKNOWN_ORIGIN
2015-02-04 16:04:23 Error: CReplicationModule [Thread 334]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "eset.ourFQDN.com" port: 12345, remote_peer_type=3, remote_peer_id=425b5d8e-914f-445c-b568-bc8f41827954, remote_realm_id=)
2015-02-04 16:18:09 Error: CReplicationModule [Thread 1790]: CReplicationManager: Failed to start replication, connection for replication link '00000000-0000-0000-7007-000000000001' (Automatic replication (REGULAR)) is already pending
 

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  • Former ESET Employees

It appears that the Agent is crashing for some reason.  Can you do an uninstall/reinstall, then post the same portion of the log? 

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  • 1 year later...

pls give solution for below issue. Last error log

Go to last error

Scope Time Text SchedulerModule 2016-Aug-17 13:11:18 Received message: RegisterTimeEvent SchedulerModule 2016-Aug-17 13:11:18 Received message: GetRemainingTimeByUserDataRequest NetworkModule 2016-Aug-17 13:11:18 Socket connection (isClientConnection:1) established for id 1 NetworkModule 2016-Aug-17 13:11:18 Sending: VerifyUserRequest CAgentSecurityModule 2016-Aug-17 13:11:18 Verifying certificated user from host DBSVR CAgentSecurityModule 2016-Aug-17 13:11:18 Creating replication server user NetworkModule 2016-Aug-17 13:11:18 Receiving: VerifyUserResponse CReplicationModule 2016-Aug-17 13:11:18 CReplicationManager: Successfully opened connection to 'host: "" port: 2222' (remote product type: 3) CReplicationModule 2016-Aug-17 13:11:18 CReplicationManager: Sending replication initialization message to replication slave CDataMinersModule 2016-Aug-17 13:11:19 CStatusLogDataMiner: Clearing multi-source log of type Used_License_Status of product type 3 CDataMinersModule 2016-Aug-17 13:11:19 CStatusLogDataMiner: Clearing multi-source log of type Used_License_Status of product type 13 CDataMinersModule 2016-Aug-17 13:11:19 CStatusLogDataMiner: Clearing multi-source log of type Used_License_Status of product type 15 CDataMinersModule 2016-Aug-17 13:11:19 CStatusLogDataMiner: Clearing multi-source log of type Used_License_Status of product type 25769803779 CDataMinersModule 2016-Aug-17 13:11:19 CStatusLogDataMiner: Clearing multi-source log of type Used_License_Status of product type 508906757892866600 CDataMinersModule 2016-Aug-17 13:11:19 CStatusLogDataMiner: Clearing multi-source log of type Used_License_Status of product type 508906757892867321 CDataMinersModule 2016-Aug-17 13:11:19 CFunctionalityLogDataMiner: Publishing postponed functionality log of type: StatusLog_FUNCTIONALITY_COMPUTER_STATUS CDataMinersModule 2016-Aug-17 13:11:19 CFunctionalityLogDataMiner: Publishing postponed functionality log of type: StatusLog_FUNCTIONALITY_PRODUCTS_STATUS CDataMinersModule 2016-Aug-17 13:11:19 CFunctionalityLogDataMiner: Publishing postponed functionality log of type: StatusLog_FUNCTIONALITY_PROBLEMSDETAILS_STATUS SchedulerModule 2016-Aug-17 13:11:19 Received message: RegisterSleepEvent AutomationModule 2016-Aug-17 13:11:19 Facade: Trigger has been created [uUID=00000000-0000-0000-7006-00000000000c, TYPE=CLEANUP_LOGS, CONFIG=TimeSpecification: "0 0 */2 * * ? *" UTCLocal: false Delay: 0]. CReplicationModule 2016-Aug-17 13:11:19 CStepProcessor: Replication slave identified as: 3c9974ea-a9a9-4762-a1e9-726be23d41ac [realm: 3c9974ea-a9a9-4762-a1e9-726be23d41ac] (product type: 3, protocol version: 6200) CDynamicGroupsModule 2016-Aug-17 13:11:20 Evaluating dynamic groups templates CDynamicGroupsModule 2016-Aug-17 13:11:20 Dynamic groups templates evaluation trace:

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000001" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Microsoft Windows"] is true

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000002" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Linux" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Microsoft Windows"] is false

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000003" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Mac OS" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Microsoft Windows"] is false

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000a" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Android" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Microsoft Windows"] is false

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000b" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "iOS" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Microsoft Windows"] is false

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000c" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_int: 2 } symbol_id: 1874 used_operator: OP_IN_MASK }' and symbols [1874,val_int: 18014398509481985] is false

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000004" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_res_id: 301989891 } symbol_id: 232 used_operator: OP_EQUAL }' can not be evaluated for all used symbols

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000005" } versionGuard: 1' with expression 'logicOperator: OR filters { operand { val_res_id: 301989909 } symbol_id: 232 used_operator: OP_EQUAL } filters { operand { val_res_id: 301989910 } symbol_id: 232 used_operator: OP_EQUAL } filters { operand { val_res_id: 301989911 } symbol_id: 232 used_operator: OP_EQUAL }' can not be evaluated for all used symbols

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000006" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_res_id: 508906757892866567 } symbol_id: 466 used_operator: OP_EQUAL }' can not be evaluated for all used symbols

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000008" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_res_id: 508906757892866590 } symbol_id: 231 used_operator: OP_NOT_EQUAL }' can not be evaluated for all used symbols

Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000009" } versionGuard: 1' with expression 'logicOperator: OR filters { operand { val_res_id: 301989908 } symbol_id: 232 used_operator: OP_EQUAL }' can not be evaluated for all used symbols CDynamicGroupsModule 2016-Aug-17 13:11:20 Agent is matching 1 dynamic group templates from 11 CDynamicGroupsModule 2016-Aug-17 13:11:20 Agent is matching dynamic group template with uuid 00000000-0000-0000-7014-000000000001 and version 1 CDynamicGroupsModule 2016-Aug-17 13:11:20 Evaluating 10 dynamic groups AutomationModule 2016-Aug-17 13:11:20 SimpleSchedulerTriggerBase: Trigger [uUID=00000000-0000-0000-7006-00000000000e, TYPE=DATAMINER_CREATE_SNAPHOT] registering scheduler event [TimeSpecification: "53 37 8 * * ? *" UTCLocal: true Delay: 0]. SchedulerModule 2016-Aug-17 13:11:20 Received message: RegisterTimeEvent SchedulerModule 2016-Aug-17 13:11:24 Received message: GetRemainingTimeByUserDataRequest AutomationModule 2016-Aug-17 13:11:25 Facade: Trigger has been created [uUID=00000000-0000-0000-7006-00000000000e, TYPE=DATAMINER_CREATE_SNAPHOT, CONFIG=TimeSpecification: "53 37 8 * * ? *" UTCLocal: true Delay: 0]. AutomationModule 2016-Aug-17 13:11:25 Facade: All enabled triggers have been loaded. AutomationModule 2016-Aug-17 13:11:25 Trigger: Tick ALLOWED [uUID=00000000-0000-0000-7006-000000000001, TYPE=REPLICATION]. CDatabaseModule 2016-Aug-17 13:11:25 CReplicationStaticObjectsMapperBase: Resetting mapper state CDatabaseModule 2016-Aug-17 13:11:25 CReplicationStaticObjectsMapperBase: Acquiring database connection CDatabaseModule 2016-Aug-17 13:11:25 CReplicationStaticObjectsMapperBase: Successfully acquired database connection CDatabaseModule 2016-Aug-17 13:11:25 CReplicationStaticObjectsMapperBase: Committing mapper operations AutomationModule 2016-Aug-17 13:11:25 Task: Executing task [uUID=00000000-0000-0000-7005-000000000001, TYPE=Replication, CONFIG=scenarioType: REGULAR linkData { dataLimit: 1024 isDisabled: false connections { host: "DBSVR" port: 2222 } }]. CReplicationModule 2016-Aug-17 13:11:25 CReplicationManager: Processing client replication task message SchedulerModule 2016-Aug-17 13:11:25 Received message: GetRemainingTimeByUserDataRequest CReplicationModule 2016-Aug-17 13:11:25 CReplicationManager: Failed to start replication, replication link '00000000-0000-0000-7007-000000000001' (Automatic replication (REGULAR)) is already in use

Generated at 2016-Aug-17 13:11:25 (2016-Aug-17 17:11:25 local time)

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