Jump to content

Unable to pull database on the new ESET PROTECT 11.0.19.0 virtual appliance


Recommended Posts

Following the release of the ESET PROTECT 11.0.19.0 virtual appliance I follow every steps of https://help.eset.com/protect_deploy_va/11.0/en-US/va_upgrade_migrate.html#recommended but when I try to pull the database, I end-up having this error:

image.png.3b614da8f21746b522311f4c02d36abe.png

 

I tried to manually upload the "era-backup.sql" from my previous appliance and rename/put it on /opt/appliance/confi/db-upgrade-backup.sql but the error is the same.

Is there a way to see the log and/or the script file to debug this ?

Note: Regarding this "pull database" script, two things:

1. when asking for the host, luckily, using "user@host -p 2222" in case the SSH connection isn't on the port TCP/22 works, otherwise it wouldn't work on my case

2. I had to give the user "esmc" sudo priviledge (it wasn't the case on my current appliance).

Could two things be the reason of the fail ?

Edited by Nono
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...