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zigzag3143

Eset Smart security crashing and restarting in windows 10 (build 9926) ESS version 8.0.304

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Crashed again, 22 minutes later.  File name eset_00a882ac_1b74.dmp, file is empty and exactly 0 KB.

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Please carry on as follows:

- download procdump from https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

- create folder c:\esetdumps

- run "procdump -ma -i c:\esetdumps" with elevated administrator rights

- reproduce the crash

- run "procdump -u" with elevated administrator rights

- compress the content of c:\esetdumps

- upload the archive to a safe location and pm me the download link.

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Please carry on as follows:

- download procdump from https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

- create folder c:\esetdumps

- run "procdump -ma -i c:\esetdumps" with elevated administrator rights

- reproduce the crash

- run "procdump -u" with elevated administrator rights

- compress the content of c:\esetdumps

- upload the archive to a safe location and pm me the download link.

 

Same issue here - dump link provided via PM to Marcos.

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Thank you Breach, I have passed the dump to our engineers for further analysis. Will keep you updated.

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Hey Marcus, any update on this? Thanks.

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Windows 10 will be fully supported once officially released including the HIPS feature

 

please find more info regarding Windows 10 support on the ESET Windows 10 landing page hxxp://www.eset.com/int/windows10-compatibility-free-update/

 

The upgrade process for both home and business users is also well described in the hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3747#KB article

 

P.R.

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If you really met the problem of smart security crashing and restarting in Windows 10, you need try to run your Windows 10 in safe mode, or you can check is there any problem with your Windows 10 administrator rights. If one of these problem happens, you need to boot up your Windows 10 again. Hope this message is helpful to you.

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That is an old thread, start a new one and make sure you have the newest version. I have no problems woth Win 10 RTM

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I have recently upgraded a Windows 7 laptop to Windows 10 without issue so I took the gamble that upgrading my desktop to Windows 10 from 7 would be straight forward.  Unfortunately I am having the same issue as some above. Eset keeps throwing 'Error communicating with kernel' and restarting, I have had up to 8 ESET icons in my system tray up to now.  I am running version 8.0.319.0 with virus signature database 12397.  I have submitted a ticket but also realise we are in early days of windows 10.  Has anyone managed to solve this? if so how?

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I found hxxp://slashgenie.com/how-to-configure-eset-on-windows-10-enable-hips/thinking that it would resolve the issue, unfortunately when I open ESET there is nothing in the window apart from the eset logo and a tick on the top.

 

Desktop info:

 

Microsoft Windows [Version 10.0.10240]
© 2015 Microsoft Corporation. All rights reserved.
 
C:\Users\david>sysinfo
'sysinfo' is not recognized as an internal or external command,
operable program or batch file.
 
C:\Users\david>systeminfo
                                                                              
Host Name:                 DAVIDPC
OS Name:                   Microsoft Windows 10 Pro
OS Version:                10.0.10240 N/A Build 10240
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          david
Registered Organization:
Product ID:                00330-80000-00000-AA754
Original Install Date:     13/10/2015, 10:00:05
System Boot Time:          13/10/2015, 12:24:51
System Manufacturer:       System manufacturer
System Model:              System Product Name
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 30 Stepping 5 GenuineIntel ~2946 Mhz
BIOS Version:              American Megatrends Inc. 2101   , 28/09/2012
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume6
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory:     8,189 MB
Available Physical Memory: 4,519 MB
Virtual Memory: Max Size:  16,381 MB
Virtual Memory: Available: 12,236 MB
Virtual Memory: In Use:    4,145 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\MicrosoftAccount
Hotfix(s):                 4 Hotfix(s) Installed.
                           [01]: KB3081440
                           [02]: KB3081452
                           [03]: KB3081455
                           [04]: KB3093266
Network Card(s):           3 NIC(s) Installed.
                           [01]: Realtek PCI GBE Family Controller
                                 Connection Name: Local Area Connection 2
                                 Status:          Media disconnected
                           [02]: Realtek PCIe GBE Family Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [03]: 802.11n USB Wireless LAN Card
                                 Connection Name: Wireless Network Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.0.1
                                 IP address(es)
                                 [01]: 192.168.0.5
                                 [02]: fe80::3db5:8e9c:ea18:8228
                                 [03]: fd5c:ad78:4094:0:6ce2:f2a:c0f8:a5c9
                                 [04]: fd5c:ad78:4094:0:3db5:8e9c:ea18:8228
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes
 
Should I uninstall eset and reinstall, has anyone tried this and has it worked?

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I have tried uninstalling Eset, rebooted then tried downloading the latest version. On the install I get 'The installation was not completed successfully' and install error 1603 fatal error during installation.

 

I know there is not malware activity as there was no issue prior to win 10 upgrade. So this has meant that I am now using Windows Defender which is not my first choice.

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Finally resolved the issue.  Booted into safe mode, uninstalled via the Eset live uninstaller, ran the install again for 9 and everything seems to be running fine now.

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