Meh 0 Posted May 14, 2015 Share Posted May 14, 2015 Crashed again, 22 minutes later. File name eset_00a882ac_1b74.dmp, file is empty and exactly 0 KB. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted May 14, 2015 Administrators Share Posted May 14, 2015 Please carry on as follows: - download procdump from https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx - create folder c:\esetdumps - run "procdump -ma -i c:\esetdumps" with elevated administrator rights - reproduce the crash - run "procdump -u" with elevated administrator rights - compress the content of c:\esetdumps - upload the archive to a safe location and pm me the download link. Link to comment Share on other sites More sharing options...
Breach 0 Posted May 30, 2015 Share Posted May 30, 2015 Please carry on as follows: - download procdump from https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx - create folder c:\esetdumps - run "procdump -ma -i c:\esetdumps" with elevated administrator rights - reproduce the crash - run "procdump -u" with elevated administrator rights - compress the content of c:\esetdumps - upload the archive to a safe location and pm me the download link. Same issue here - dump link provided via PM to Marcos. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted June 1, 2015 Administrators Share Posted June 1, 2015 Thank you Breach, I have passed the dump to our engineers for further analysis. Will keep you updated. Link to comment Share on other sites More sharing options...
Breach 0 Posted June 16, 2015 Share Posted June 16, 2015 Hey Marcus, any update on this? Thanks. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted July 23, 2015 ESET Moderators Share Posted July 23, 2015 Windows 10 will be fully supported once officially released including the HIPS feature please find more info regarding Windows 10 support on the ESET Windows 10 landing page hxxp://www.eset.com/int/windows10-compatibility-free-update/ The upgrade process for both home and business users is also well described in the hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3747#KB article P.R. Link to comment Share on other sites More sharing options...
korence 0 Posted August 3, 2015 Share Posted August 3, 2015 If you really met the problem of smart security crashing and restarting in Windows 10, you need try to run your Windows 10 in safe mode, or you can check is there any problem with your Windows 10 administrator rights. If one of these problem happens, you need to boot up your Windows 10 again. Hope this message is helpful to you. Link to comment Share on other sites More sharing options...
ken1943 22 Posted August 3, 2015 Share Posted August 3, 2015 (edited) That is an old thread, start a new one and make sure you have the newest version. I have no problems woth Win 10 RTM Edited August 3, 2015 by ken1943 Link to comment Share on other sites More sharing options...
dashby 0 Posted October 13, 2015 Share Posted October 13, 2015 I have recently upgraded a Windows 7 laptop to Windows 10 without issue so I took the gamble that upgrading my desktop to Windows 10 from 7 would be straight forward. Unfortunately I am having the same issue as some above. Eset keeps throwing 'Error communicating with kernel' and restarting, I have had up to 8 ESET icons in my system tray up to now. I am running version 8.0.319.0 with virus signature database 12397. I have submitted a ticket but also realise we are in early days of windows 10. Has anyone managed to solve this? if so how? Link to comment Share on other sites More sharing options...
dashby 0 Posted October 13, 2015 Share Posted October 13, 2015 I found hxxp://slashgenie.com/how-to-configure-eset-on-windows-10-enable-hips/thinking that it would resolve the issue, unfortunately when I open ESET there is nothing in the window apart from the eset logo and a tick on the top. Desktop info: Microsoft Windows [Version 10.0.10240] © 2015 Microsoft Corporation. All rights reserved. C:\Users\david>sysinfo 'sysinfo' is not recognized as an internal or external command, operable program or batch file. C:\Users\david>systeminfo Host Name: DAVIDPC OS Name: Microsoft Windows 10 Pro OS Version: 10.0.10240 N/A Build 10240 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: david Registered Organization: Product ID: 00330-80000-00000-AA754 Original Install Date: 13/10/2015, 10:00:05 System Boot Time: 13/10/2015, 12:24:51 System Manufacturer: System manufacturer System Model: System Product Name System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 30 Stepping 5 GenuineIntel ~2946 Mhz BIOS Version: American Megatrends Inc. 2101 , 28/09/2012 Windows Directory: C:\WINDOWS System Directory: C:\WINDOWS\system32 Boot Device: \Device\HarddiskVolume6 System Locale: en-gb;English (United Kingdom) Input Locale: en-gb;English (United Kingdom) Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London Total Physical Memory: 8,189 MB Available Physical Memory: 4,519 MB Virtual Memory: Max Size: 16,381 MB Virtual Memory: Available: 12,236 MB Virtual Memory: In Use: 4,145 MB Page File Location(s): C:\pagefile.sys Domain: WORKGROUP Logon Server: \\MicrosoftAccount Hotfix(s): 4 Hotfix(s) Installed. [01]: KB3081440 [02]: KB3081452 [03]: KB3081455 [04]: KB3093266 Network Card(s): 3 NIC(s) Installed. [01]: Realtek PCI GBE Family Controller Connection Name: Local Area Connection 2 Status: Media disconnected [02]: Realtek PCIe GBE Family Controller Connection Name: Local Area Connection Status: Media disconnected [03]: 802.11n USB Wireless LAN Card Connection Name: Wireless Network Connection DHCP Enabled: Yes DHCP Server: 192.168.0.1 IP address(es) [01]: 192.168.0.5 [02]: fe80::3db5:8e9c:ea18:8228 [03]: fd5c:ad78:4094:0:6ce2:f2a:c0f8:a5c9 [04]: fd5c:ad78:4094:0:3db5:8e9c:ea18:8228 Hyper-V Requirements: VM Monitor Mode Extensions: Yes Virtualization Enabled In Firmware: Yes Second Level Address Translation: Yes Data Execution Prevention Available: Yes Should I uninstall eset and reinstall, has anyone tried this and has it worked? Link to comment Share on other sites More sharing options...
dashby 0 Posted October 13, 2015 Share Posted October 13, 2015 I have tried uninstalling Eset, rebooted then tried downloading the latest version. On the install I get 'The installation was not completed successfully' and install error 1603 fatal error during installation. I know there is not malware activity as there was no issue prior to win 10 upgrade. So this has meant that I am now using Windows Defender which is not my first choice. Link to comment Share on other sites More sharing options...
ken1943 22 Posted October 13, 2015 Share Posted October 13, 2015 Start a new thread. Stop using this old one. Link to comment Share on other sites More sharing options...
dashby 0 Posted October 13, 2015 Share Posted October 13, 2015 Finally resolved the issue. Booted into safe mode, uninstalled via the Eset live uninstaller, ran the install again for 9 and everything seems to be running fine now. Link to comment Share on other sites More sharing options...
Recommended Posts