paskal 0 Posted January 29, 2015 Share Posted January 29, 2015 Hi, i have a big problem with the protocol ssl. When I want to apply "always analise protocol ssl", I have an error message wich said I don't have permission to modify. How to repair this bug? Windows 8.1 64 bits Thanks Link to comment Share on other sites More sharing options...
paskal 0 Posted January 31, 2015 Author Share Posted January 31, 2015 Please, is there anyone knowing why SSL not working? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted February 1, 2015 Administrators Share Posted February 1, 2015 Please post a screen shot of the error message. Are you able to change other settings? Did you get an UAC prompt for elevated administrator rights at all? Link to comment Share on other sites More sharing options...
paskal 0 Posted February 1, 2015 Author Share Posted February 1, 2015 Yes I'm able to change other sittings but it's not the problem because even on Aministrator account i have the same message (SSL). How posting a screenshot? I can't do it. thank you Link to comment Share on other sites More sharing options...
rugk 397 Posted February 1, 2015 Share Posted February 1, 2015 Here are instructions how to create a screenshot (or follow these instructions). Link to comment Share on other sites More sharing options...
paskal 0 Posted February 1, 2015 Author Share Posted February 1, 2015 I can create a screenshot but how to paste it in this forum? Link to comment Share on other sites More sharing options...
ESET Insiders puff-m-d 120 Posted February 2, 2015 ESET Insiders Share Posted February 2, 2015 Hello paskal, When you go to reply to this thread, instead of typing into the "Reply to this topic" box at the bottom of the page, click on "More Reply Options". You will then see an "Attach Files" option where you can click on "Choose Files..." to browse to the file you want to paste/upload and select it. HTH... Link to comment Share on other sites More sharing options...
paskal 0 Posted February 2, 2015 Author Share Posted February 2, 2015 Thanks puff Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted February 2, 2015 Administrators Share Posted February 2, 2015 When attempting to enable SSL scanning, are all email clients and browsers closed? Just to be sure, check the task manager and make sure that none is running. Link to comment Share on other sites More sharing options...
paskal 0 Posted February 2, 2015 Author Share Posted February 2, 2015 Yes, all email clients and browsers are closed. Nothing is running but I have the error message. Link to comment Share on other sites More sharing options...
paskal 0 Posted February 5, 2015 Author Share Posted February 5, 2015 Is this problem will be solve by Eset? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted February 6, 2015 Administrators Share Posted February 6, 2015 Try the following: - close gui by holding shift and clicking X - right-click the icon of ESET Smart Security in the Start menu and select Run as administrator Are you able to enable SSL scanning then? Link to comment Share on other sites More sharing options...
paskal 0 Posted February 6, 2015 Author Share Posted February 6, 2015 I can't closing gui by holding shift and cliking X. Link to comment Share on other sites More sharing options...
rugk 397 Posted February 22, 2015 Share Posted February 22, 2015 What means "you can't"? I have made a small video. Just follow it... (this are the steps by Marcos in a visual way ) How to restart egui.exe (ESET Smart Security) with admin rights | MyVideo BTW do you have enabled this option? Link to comment Share on other sites More sharing options...
paskal 0 Posted February 22, 2015 Author Share Posted February 22, 2015 Thanks a lot rugk. I have do your solution (video) but i have always the same message. I have enabled "Require full administrator rights..." Link to comment Share on other sites More sharing options...
rugk 397 Posted February 23, 2015 Share Posted February 23, 2015 Okay, then this is strange.... Do you have UAC enabled? And if so... Did you get an UAC prompt for elevated administrator rights at all? Link to comment Share on other sites More sharing options...
paskal 0 Posted February 23, 2015 Author Share Posted February 23, 2015 Yes, i have UAC enabled prompt for elevated administrator rights at all. Do I need to reinstall windows? Link to comment Share on other sites More sharing options...
rugk 397 Posted February 24, 2015 Share Posted February 24, 2015 And you get a UAC prompt?Just for a test: What happens when you deactivate UAC, restart and try to change the settings again. Do I need to reinstall windows? Actually I don't think (and hope) so...At first I would start with a reinstallation of NOD32. BTW: To what site does the error message link? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted February 24, 2015 Administrators Share Posted February 24, 2015 We'd need to get a Process monitor log from the moment of enabling SSL scanning for further analysis. Before you create the log, make sure that system account has full permissions to the C:\ProgramData\Microsoft\Crypto\RSA folder and all subfolders. Link to comment Share on other sites More sharing options...
paskal 0 Posted February 25, 2015 Author Share Posted February 25, 2015 rugk: I have already reinstalling Nod 32 several times, and desactivating UAC but it makes no difference! I only have the error message when i click "Always scan protocol ssl". Marcos: Sorry, I don't know how to get a process monitor log. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted February 26, 2015 Administrators Share Posted February 26, 2015 Marcos: Sorry, I don't know how to get a process monitor log. You can follow the instructions here to create one. Link to comment Share on other sites More sharing options...
rugk 397 Posted February 26, 2015 Share Posted February 26, 2015 Here you can get Process Monitor from Microsoft. Start the tool and click on File → Save to. But before you do this go to C:\ProgramData\Microsoft\Crypto\RSA right-click the folder, select "properties" and "security" and check whether the tick for "Full control" is set... Link to comment Share on other sites More sharing options...
paskal 0 Posted February 26, 2015 Author Share Posted February 26, 2015 Thanks rugk and Marcos, i have the logfile. Link to comment Share on other sites More sharing options...
paskal 0 Posted February 26, 2015 Author Share Posted February 26, 2015 My file are too big. Link to comment Share on other sites More sharing options...
rugk 397 Posted March 1, 2015 Share Posted March 1, 2015 (edited) Upload it/them to a file hoster and PM Marcos the link. Edited March 1, 2015 by rugk Link to comment Share on other sites More sharing options...
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